Our client is seeking a Manager for Group Client Operations to join their team in Jersey. This role is pivotal in designing training programs and workshops specifically tailored to the organisation’s requirements, ensuring effective usage of NavOne. The successful candidate will possess a deep understanding of the business to identify process gaps relative to policies and procedures. They will deliver engaging training sessions and develop a comprehensive learning management system for staff. The role requires ongoing proficiency with NavOne, maintaining awareness of updates and features, and providing post-training support. Additionally, the Manager will oversee data management throughout the client lifecycle and assist with data-related projects while drafting relevant processes for client operations.
Job Duties:
- Design training programmes and workshops for effective use of NavOne tailored to operational needs.
- Deliver training sessions, ensuring user engagement and understanding of NavOne.
- Develop a learning management system for staff utilisation of NavOne.
- Create relevant manuals and user guides for NavOne users.
- Maintain a high level of proficiency with NavOne and remain updated with its features.
- Provide post-training support, addressing user challenges with NavOne.
- Manage ongoing data management of the client lifecycle using NavOne.
- Assist with data-related projects, ensuring deadlines are adhered to.
- Draft processes related to general client operations.
- Provide updates on client operation projects to the group.
- Develop and implement operational strategies that align with Board directives.
- Identify potential operational risks and devise mitigation strategies.
- Collaborate with senior leadership on business operation strategies.
- Coordinate with IT and Business Solutions to support operational requirements.
- Assist Business Solutions with testing and complex queries related to NavOne.
- Ensure governance in collaboration with other jurisdictions on NavOne and other systems.
Job Requirements:
- A minimum of 3 years’ experience in operations.
- Proven managerial experience.
- Experience with NavOne is essential.
- Preferably possess experience in internal project management.
- Excellent analytical, interpersonal, oral, and written communication skills.
- Strong leadership, training, and mentoring abilities.
- Ability to thrive in a dynamic team environment.
- Demonstrated professionalism, dependability, integrity, and a cooperative attitude.
- Highly motivated self-starter capable of multitasking under deadlines.
- Dedicated to superior client service.
- Strong organisational skills and attention to detail.
- Developed understanding of accounting theory.
- Proficiency with email and Microsoft Office applications.
- Capacity to work collaboratively with all employee levels to maximise performance and results.
What You’ll Love:
You will be part of a dynamic organisation that values professional development and prioritises client service excellence. The role offers the opportunity to enhance training programmes, influence operational strategies, and collaborate with key stakeholders. Our client is committed to fostering a supportive work environment, encouraging growth, and providing resources for continual learning. If you are looking to have a significant impact on client operations while enjoying a rewarding career, this role could be the perfect fit for you.
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