Onboarding Specialist

Our client is seeking an Onboarding Specialist to join their Operations department in Guernsey. This full-time role will report to the Mortgage Executions Manager. The Onboarding Specialist will be pivotal in leading the customer onboarding process for new mortgage clients, taking ownership of Client Due Diligence (CDD) within the Mortgage Executions team. The individual will serve as the first line of defence, responsible for identifying and evaluating risks, and providing practical advice and guidance to colleagues on risk mitigation. Additionally, this role demands strong collaboration across the business to ensure a positive customer experience and regulatory compliance while efficiently onboarding customers. The Onboarding Specialist will work closely with various teams to streamline processes and enhance efficiency, ensuring that the fund's assets under management grow whilst always adhering to high standards of risk assessment and CDD.

Job Duties:

• Manage the end-to-end customer onboarding lifecycle in compliance with regulatory and internal standards.
• Conduct CDD and verify identity, beneficial ownership, and other required information for individuals and entities.
• Advise colleagues on risk identification, assessment, and mitigation in the onboarding process.
• Recommend and implement risk mitigation plans and Enhanced Customer Due Diligence in response to high-risk factors.
• Lead the completion of Relationship Risk Assessments (RRAs) with clarity and precision.
• Maintain accurate records and audit trails in onboarding systems, ensuring traceability and high data integrity.
• Collaborate with New Business, Mortgage Executions, and Risk & Compliance teams to streamline processes.
• Mentor colleagues on CDD best practices and risk assessment methodology as required.
• Support process improvement initiatives by identifying and proposing enhancements to onboarding workflows.

Job Requirements:

• Minimum of 2 years’ experience in customer onboarding, CDD, or a related compliance function in a regulated environment.
• Strong working knowledge of AML/CFT regime, CDD processes, and risk assessment frameworks.
• Excellent written and verbal communication skills, capable of interpreting and applying regulatory requirements effectively.
• For senior positions (circa 5+ years): professional qualifications from the International Compliance Association (ICA), preferably at Advanced level.
• For less experienced candidates (2+ years): ICA Certificate in KYC and CDD is desirable, or a willingness to study for this qualification upon joining.

What You’ll Love:

Our client values the unique contributions and skills of every individual and encourages their team members to bring their unique characteristics to fulfill the organisation's goals. The successful candidate will enjoy a competitive salary, discretionary bonus, and a contributory pension scheme, alongside 25 days of annual leave and support for professional qualifications. Joining this innovative and client-focused organisation provides a fantastic opportunity to develop and enhance your career in a dynamic and supportive environment.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here