Our client is seeking an experienced Administrator to take on a pivotal role in the administration of local secondary pension schemes. This position is crucial to ensuring the smooth operation and management of pension services. The Administrator will report directly to the Occupational Pensions management team and will be responsible for a variety of essential tasks that contribute to the overall client experience. The role is full-time, providing the opportunity for the successful candidate to immerse themselves in the day-to-day operations of the team, gaining insights into both local and international occupational schemes. This is a dynamic role, where collaboration with colleagues across various departments is encouraged to promote efficiency and enhance service delivery.
Job Duties:
- Assisting with the onboarding of new clients and members.
- Setting up clients on the relevant systems.
- Assisting clients with enrolling their employees.
- Monitoring bank accounts and processing contributions.
- Preparing investment instructions and liaising with fund administrators.
- Processing pension transfers.
- Handling queries and requests from clients, members, and third parties.
- Supporting clients and members with access to and use of online systems.
- Paying benefits to members and beneficiaries.
- Following processes to ensure accurate administration and record keeping.
- Understanding and applying client due diligence requirements in line with policies.
- Preparing documents for review and signoff by signatories.
- Developing knowledge of the team’s products and services.
- Delivering quality results whilst being mindful of deadlines.
- Undertaking training as required.
- Supporting the team with system testing when required.
- Taking responsibility for personal development in line with agreed objectives.
- Undertaking other duties that arise from time to time in accordance with the demands of the role and development of the services provided.
- Working collaboratively with others in the organisation, including the management team, the Accounts, Compliance and Legal teams, and colleagues in other offices.
- Helping to build a trusting and respectful working environment.
- Helping to maintain a reputation for reliability.
Job Requirements:
- Hard-working and well-organised.
- Good communication skills.
- Ability to work well in a team.
- Focused on client service.
- Familiarity with Microsoft Word and Excel.
- Attention to detail.
- Effective time management skills.
- Comfortable working with numbers.
- Flexible approach to working hours.
- Willingness to learn and understand new software and systems.
What You’ll Love:
This role offers the opportunity to play a significant part in the administration of pension schemes and contribute to a collaborative and supportive working environment. You will gain valuable experience in pension administration and have opportunities for personal and professional development.
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