Our client is seeking a Junior Credit Card Support professional to provide vital assistance to analysts in their daily operations. This role involves preparing application reviews and delivering comprehensive customer support. The Junior Credit Card Support will play an essential part in the smooth functioning of the team, ensuring that all administrative tasks are executed efficiently. The role is full-time, with a standard working hours schedule, and is integral to maintaining high service standards within the organisation. This position is perfect for someone eager to develop their expertise in the financial services sector, particularly in credit card operations.
Job Duties:
- Preparing credit card application packs, including ID&V checks and reviewing high-risk factors
- Assisting customers with digital onboarding through face-to-face meetings, the credit card mobile app, and ancillary services
- Responding to customer inquiries and email messages
- Completing daily administration tasks within the team
- Assisting the team with any projects and large-scale system tasks that may arise
- Assisting in the set-up of direct debits
- Providing assistance to the Local Banking Team with servicing existing clients and onboarding new clients
- Assisting clients with Online Banking activation, setup, and queries
- Identifying opportunities to cross-sell the bank's products and services, and working with the Local Banking Team and Relationship Managers to convert these leads accordingly
Job Requirements:
- Strong analytical skills with a desire to develop as a knowledgeable credit card support professional
- A willingness to build knowledge and understand financial crime and fraud risk
- Strong communication, presentation, and interpersonal skills
- Passion for delivering an exceptional customer experience
- Strong problem-solving, organisational, time management, and delegation skills
- Prior experience is not a prerequisite for this role
What You’ll Love:
This role offers the opportunity to play a key part in enhancing customer support services. You will work in a collaborative environment that fosters skill development in credit card operations and customer service. The organisation values professional growth and provides ample opportunities for training and career advancement.
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