Manager, Client Onboarding Unit

Our client is seeking a skilled Manager for their Client Onboarding Unit based in Jersey. This role is critical as it oversees a team of client onboarding and AML specialists, focusing on delivering exceptional service across European operations. The Manager will play a vital role in setting strategic direction, driving process improvements, and leading the team to meet and exceed regulatory obligations and commercial objectives. The position requires a proactive approach in participating in both internal and cross-jurisdictional projects while fostering a culture of collaboration and accountability. The role promotes innovative and risk-based approaches to service excellence, aligning with the firm’s broader vision for 2030. This opportunity is full-time, with a competitive salary.

Job Duties:

• Lead, mentor, and develop a dynamic team of onboarding and AML specialists.
• Set and communicate the strategic direction and priorities for the team.
• Drive process improvement initiatives for onboarding workflows.
• Be a key stakeholder in process transformation and client journey optimisation projects.
• Cultivate strong relationships with internal and external stakeholders.
• Act as the point of escalation for complex onboarding matters.
• Oversee ongoing monitoring and quality control of team outputs.
• Lead the team in embedding the firm’s 2030 Vision.
• Analyse key performance indicators and present findings to senior management.
• Continuously assess and enhance control frameworks and mitigate risks.
• Champion new technologies and platforms to automate onboarding processes.
• Periodically review and update onboarding procedures for compliance and improvement.

Job Requirements:

• A minimum of 6-8 years' experience at management level in the legal, compliance, or regulatory sector.
• An ICA, CAMS, AML, or equivalent professional qualification is preferred.
• Proven track record of leading and motivating large, global teams.
• Excellent communication skills.
• Proven operational and process improvement experience.
• Relevant experience in the AML/CDD onboarding sector.
• Practical and commercial approach to problem-solving.
• Ability to influence behaviours at all organisational levels.
• Proven ability to produce and present effective training sessions.

What You’ll Love:

The chance to lead a highly competent and experienced team dedicated to improving client onboarding processes. You will be part of a respected organisation that is committed to integrity and service excellence while actively contributing to strategic projects and initiatives. You can expect a supportive work environment that encourages continuous professional development and innovation. With the opportunity to influence project direction and operational efficiency, this role promises a fulfilling career path within a prominent sector.

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