Our client is committed to delivering exceptional client experiences, taking pride in offering high-quality, efficient, and compliant services to their clients and intermediaries. As part of the Client Services team, the Temporary Client Support Administrator will work collaboratively across the business to ensure seamless client interactions while adhering to internal and regulatory requirements. This role is ideal for a dedicated and detail-oriented individual with a passion for customer service, problem-solving, and continuous improvement. The successful candidate will be instrumental in enhancing the client experience, ensuring accuracy in client records, and supporting key operational processes. The contract duration for this role is six months, ideally full-time, contributing significantly to the overall success of the team.
Job Duties:
- Deliver outstanding customer service to clients, companies, and third parties, ensuring a positive and professional experience.
- Ensure compliance with all internal procedures, regulatory guidelines, and necessary controls to maintain service excellence.
- Support a range of client service initiatives and projects designed to enhance efficiency and improve the overall client journey.
- Accurately update and maintain client data records, ranging from simple accounts to complex trust structures.
- Process outward surrender payments in line with company policies.
- Develop a strong understanding of the organisation’s product offerings.
- Provide support to team members as needed, including occasional reception desk coverage.
- Adhere to the company’s Anti-Money Laundering (AML) procedures and guidelines at all times.
- Take on additional responsibilities as required, contributing to various teams and projects within capabilities.
Job Requirements:
- Strong attention to detail with a high degree of accuracy.
- Excellent critical thinking and problem-solving skills.
- Strong organisational and time management abilities, with the capability to prioritise workloads and meet deadlines.
- Effective communication skills (both verbal and written) to handle a range of client queries, from routine to complex.
- A proactive and client-focused mindset, demonstrating responsiveness and commitment to exceptional service.
- Ability to work both independently and collaboratively within a dynamic financial services environment.
- A flexible and creative approach to problem-solving, thinking outside the box when challenges arise.
- Proficiency in Microsoft applications and a willingness to learn new systems.
- A commitment to compliance, regulatory best practices, and integrity in all tasks.
- A positive attitude that fosters teamwork, trust, and motivation among colleagues.
- Prior experience in financial services or client service roles is advantageous but not essential.
What You’ll Love:
Our client values a culture of Innovation, Integrity, and Excellence, empowering team members to think creatively and push boundaries in everything they do. They are a vibrant team of innovators dedicated to putting clients at the centre of everything they do. The organisation invests wholeheartedly in their people, offering competitive salaries alongside benefits that prioritise well-being and career advancement. Enjoy private health care, life insurance, and flexible working hours to achieve a perfect work-life balance. The extensive training and development programmes provided enable employees to drive their careers forward while fostering a positive and supportive atmosphere created by welcoming colleagues.
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