Our client is seeking a dedicated Corporate Pension Administrator to provide high-quality administrative support within their Corporate Pensions Team. This role is critical for ensuring the effective day-to-day operation of Employer Pension Schemes and Individual Member services. The successful candidate will play a key part in maintaining accurate records, processing scheme activity, and delivering a reliable and professional service to Clients. This role aims to contribute significantly to the team's success by upholding the values of the organisation in all tasks and client interactions. The administrator will be part of a collaborative environment aimed at delivering excellence in client service. The role presents an opportunity for personal development and the acquisition of relevant qualifications supported by the client’s internal procedures.
Job Duties:
- Providing comprehensive administrative support across Corporate Pension Schemes, ensuring accuracy, compliance, and professionalism.
- Processing new member applications and managing monthly pension contribution schedules, including bulk salary uploads and updates to contribution rates.
- Handling leavers and processing associated employer or employee refunds and single contribution transactions.
- Supporting Individual Members by issuing usernames and passwords, delivering valuation requests, and providing leaver and retirement options.
- Processing benefit-related tasks such as internal and external transfer requests, small fund commutations, tax-free lump sums, and triviality claims.
- Maintaining accurate and up-to-date client records in line with internal procedures and compliance standards.
- Preparing and issuing clear, professional correspondence to Corporate Clients and Scheme members.
- Communicating effectively with Corporate Clients, Individual Members, Trustees, and pension providers.
- Supporting the training and onboarding of new team members by sharing knowledge and offering guidance.
- Delivering all administrative work in accordance with company procedures and service standards.
- Fostering positive and collaborative working relationships with colleagues and clients.
- Managing workload efficiently and prioritising tasks to meet deadlines and client expectations.
- Identifying opportunities to improve processes and workflows.
- Participating in projects as required.
- Performing other ad hoc duties as requested by the Line Manager and/or Directors.
Job Requirements:
- GCSE (or equivalent), including Maths and English in grades C/4 or above.
- Progress towards or completion of a relevant professional qualification is desirable.
- Previous experience in an administrative role, ideally within financial services.
- Experience working with corporate pension schemes is preferred.
- Proficient in Microsoft Office.
- Strong organisational skills with the ability to manage multiple tasks.
- Excellent written and verbal communication skills.
- Familiarity with pension administration systems and software.
- Knowledge of pension scheme processes.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
What You’ll Love:
This role offers the chance to be part of a dynamic and supportive team dedicated to delivering exceptional service in corporate pensions. You will receive thorough training and support to develop your skills further, and there are opportunities for professional qualifications. Our client values collaboration and encourages innovative thinking, making this an excellent environment for someone who is proactive in finding improvements and efficiencies. This position not only plays a vital role in supporting clients but also provides a pathway for career progression within an engaging and nurturing setting.
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