Customer Onboarding Specialist

Our client is seeking a dedicated Customer Onboarding Specialist to join their Operations team in Guernsey. This role is a full-time position that plays a pivotal part in leading the borrower onboarding process for new mortgage clients. The successful candidate will take ownership of Client Due Diligence (CDD) and act as the first line of defence, conducting Relationship Risk Assessments (RRAs), identifying risk exposures, and providing practical advice and guidance to colleagues on risk issues. This position is essential for ensuring a smooth, compliant, and efficient client experience that upholds our client’s high standards of professionalism. The Customer Onboarding Specialist will collaborate closely with various departments and support process improvement initiatives, making it a rewarding opportunity for driven individuals looking to make an impact.

Job Duties:

• Manage the end-to-end borrower onboarding lifecycle in accordance with regulatory and internal standards.
• Conduct CDD and verify identity, beneficial ownership, and other required information for individuals and entities.
• Lead the completion of RRAs and document risks with clarity and precision.
• Advise the New Business team on risk identification, assessment, and mitigation in the onboarding process.
• Maintain accurate records and audit trails in onboarding systems, ensuring traceability and high data integrity.
• Collaborate with Compliance, New Business, and Mortgage Executions teams to streamline processes and enhance efficiency.
• Support process improvement initiatives by identifying, proposing, and implementing enhancements to onboarding workflows.
• Mentor colleagues on CDD best practices and risk assessment methodologies as required.

Job Requirements:

• Minimum 2 years’ experience in onboarding, CDD, or a related compliance/AML function within financial services.
• Strong knowledge of AML/CFT regime, CDD processes, and risk assessment frameworks.
• Excellent written and verbal communication skills, with the ability to interpret and apply regulatory requirements practically and proportionately.
• For senior appointments (circa 5+ years): professional qualifications from the International Compliance Association (ICA), preferably at Advanced level.
• For less experienced positions (2+ years): ICA Certificate in KYC and CDD is desirable, or a willingness to study for this qualification upon joining.

What You'll Love:

You will be part of a dynamic team that believes in the value of individual contributions beyond job descriptions. Our client encourages all staff to bring their unique skills and characteristics to help achieve the organisation's goals. This role provides an opportunity to work in a collaborative environment where you can influence processes and positively impact the client experience. Attractive salary packages, including discretionary bonuses, a contributory pension scheme, and support for professional qualifications, add to the appeal of this position. Joining our client means being part of a committed team that values integrity, accuracy, and professionalism.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here