This role involves leading a store team to achieve business objectives and operational excellence. The Store Manager will be responsible for maximising profitability within the retail outlet, ensuring high levels of customer service, and developing a motivated team. Managing financial aspects according to set budgets and complying with Health and Safety legislation is essential to maintain a safe working environment. The position offers opportunities for personal and professional development and requires effective communication and motivational skills. The Store Manager will be expected to review the team's performance continually and implement appropriate training and development programmes. This position may involve travel and carries management responsibilities.
Job Duties:
- Lead the store team and deliver on all business objectives.
- Maximise profitability while providing high levels of customer service.
- Implement systems and procedures to control financial aspects of the business.
- Ensure compliance with Health and Safety legislation.
- Communicate the brand’s strategic direction to team members.
- Motivate the team to engage with the brand and products passionately.
- Demonstrate customer-first service delivery.
- Identify opportunities for continuous improvement.
- Maintain accurate records and provide feedback on store performance trends.
- Establish good working relationships within the team.
- Collaborate with HR to manage and develop staff effectively.
- Conduct training and development for new team members.
- Evaluate and appraise staff performance regularly.
- Ensure compliance with company policies and procedures.
- Manage store till operations effectively.
- Maintain the external presentation of the store.
- Plan sales events and promotional activities.
- Complete daily planning and checklists.
- Ensure stock accuracy and effective stock management systems.
- Manage wastage according to company policy.
- Oversee theft prevention measures and conduct weekly investigations.
- Ensure efficient management of the Back of House and assist in deliveries.
- Drive engagement and implement excellent store standards continuously.
- Adapt to meet customer and business needs as necessary.
Job Requirements:
- General education.
- Current First Aid at Work Certificate (preferred).
- Strong customer service skills.
- Exceptional leadership and coaching abilities.
- Effective time-management and organisational skills.
- Strong interpersonal skills and patience in stressful situations.
- Ability to receive and act on feedback.
- Proficient in using computers and main software packages.
- Proven financial aptitude with a track record in delivering results.
- Background in customer service.
- Minimum of 2 years of managerial experience in a retail or customer-facing role (preferred).
What You’ll Love:
This role offers the opportunity to develop your skills within a collaborative and dynamic environment. The organisation values professional growth and provides ample opportunities for training and career development. You will be instrumental in enhancing the store’s customer service standards and operational performance, playing a crucial role in the overall success of the business.
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