Case Management Administrator

The role of Case Management Administrator involves performing risk-based quality checks and ensuring AML controls on KYC activities concerning corporates, trustees, and individual customers. This full-time position is based in Guernsey and requires the administrator to undertake thorough due diligence controls, including enhanced due diligence measures as part of trigger event processing or scheduled reviews. The Administrator will also provide AML and due diligence support to the wider operations team and be responsible for customer interactions regarding sources of funds, wealth evidence, and documentation. Additionally, the role requires conducting customer security and video calls as part of fraud prevention measures. The ideal candidate will work collaboratively, uphold service quality, and adapt to the dynamic needs of the finance industry.

Job Duties:

• Carry out risk-based quality checks and AML controls on KYC activities
• Ensure due diligence controls are adopted and enhance due diligence measures accordingly
• Provide support to the wider operations team regarding AML and due diligence
• Engage with customers and Independent Financial Advisers about sources of funds and wealth evidence
• Conduct customer security and video calls for fraud prevention
• Perform detailed customer reviews and investigations as per onboarding and scheduled review processes
• Monitor transactions and escalate concerns as needed
• Ensure all additional due diligence requirements are completed based on client risk levels
• Update customer profiles and escalate any documentation gaps

Job Requirements:

• Strong attention to detail and accuracy
• Excellent time management and organisational skills
• Results-driven and comfortable with high work volumes
• Ability to work independently with a self-starter mentality
• Strong relationship-building skills across various levels
• Proficient communication and problem-solving abilities
• Experience with customer service and interaction
• Tech-savvy with a good grasp of Microsoft Office applications and customer data systems
• Minimum of 1 year’s experience in the finance industry, with knowledge of CDD and AML requirements

What You’ll Love:

​​​​​​​This role offers the chance to play a key part in maintaining and enhancing the jurisdiction’s reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here