The role of a Junior Claims Handler involves delivering a high-quality claims service to customers within the insurance industry. This is an excellent entry-level opportunity for individuals seeking hands-on experience and the development of technical knowledge while supporting clients throughout the claims process. The successful candidate will work closely with colleagues, underwriters, and external service providers, managing claims in accordance with company policies and compliance standards. Excellent customer service is essential at every stage of the customer journey. This position will provide valuable insights into the workings of claims handling, emphasising teamwork and collaboration to meet business goals.
Job Duties:
- Handling claims in accordance with claims handling policies and procedures
- Providing expert advice and delivering a high-quality claims service to customers
- Managing and maintaining an allocated caseload of claims
- Building and maintaining effective relationships with customers, colleagues, underwriters, and external service providers
- Prioritising and organising workload to ensure deadlines are consistently met
- Collaborating with colleagues to support team objectives and business goals
- Actively contributing ideas to improve processes, systems, and ways of working
- Maintaining effective communication with customers and colleagues to maximise business performance
- Continuing to develop industry knowledge and professional skills
- Supporting and embracing change initiatives across the business
Job Requirements:
- GCSEs (or equivalent) in Mathematics and English
- A willingness to undertake training and work towards relevant insurance industry qualifications
- Excellent interpersonal skills with a professional, approachable, and friendly manner
- Experience working in a busy, customer-focused environment, either face-to-face or over the telephone
- Strong organisational and time management skills
- An analytical and inquisitive mindset with excellent attention to detail
- The ability to work effectively as part of a team while taking personal responsibility for work
- A commitment to delivering outstanding customer service and maintaining high standards of quality
What You’ll Love:
The role offers the chance to work in a trusted local business serving the Channel Islands community. Employees are valued and supported in a positive work environment that fosters growth and initiative. Full training and support for professional development and qualifications are provided within a collaborative team culture.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
