Our client is looking for a full-time Enterprise Account Director to join their team in Jersey. This pivotal role involves managing allocated enterprise customers and serving as their primary point of contact. You will be responsible for retaining and growing revenues aligned with quarterly and annual targets, while identifying and pursuing new business opportunities. This position is critical to driving revenue growth in a competitive and evolving market, where you will collaborate with cross-functional teams to meet customer needs effectively. You will also develop a lead generation strategy that explores alternative market routes. The successful candidate will play a key role in enhancing customer relationships and contributing to the company’s growth targets.
JOB DUTIES:
- Manage and develop relationships with allocated enterprise customers, ensuring exceptional customer service and fostering long-term partnerships.
- Identify and pursue new business opportunities to expand revenue streams through upselling and cross-selling solutions.
- Collaborate with internal teams, including product, marketing, professional services, finance, and engineering, to deliver comprehensive customer solutions.
- Attend business reviews and offer insights to support growth strategies.
- Support the Head of Sales in their absence as needed.
- Develop and implement comprehensive engagement and development plans for new customers.
- Ensure thorough understanding of the products and services provided by the Business Sales team to effectively communicate offerings.
- Introduce newly launched products and services to enterprise clients to maximise uptake.
- Facilitate clear and accurate customer communication regarding service deliverables and project progress.
- Ensure timely and accurate processing of order forms and communications with relevant teams on service delivery issues.
- Complete monthly sales performance reporting including KPIs and forecasts, identifying risks and opportunities where necessary.
- Maintain accurate records of customer interactions and proposals while ensuring professionalism in presentation and sign-off processes.
- Participate in professional development and training to enhance knowledge of products and company systems.
JOB REQUIREMENTS:
- Proven experience in a customer-facing B2B sales role, preferably in technology solutions such as Telecommunications, Cloud, and ICT.
- Prior experience engaging with C-Level stakeholders is essential.
- Strong understanding of business priorities and how to align solutions to meet those needs.
- Exceptional verbal and written communication skills, with the ability to articulate technical information to non-technical stakeholders.
- Highly organised with the capability to manage multiple tasks effectively while maintaining focus on customer satisfaction.
- A proactive approach with a strong desire to meet and exceed sales targets.
- Current clean driving licence is required for the role.
- Flexibility regarding working hours is essential due to the nature of the role and customer engagement initiatives.
- Experience in creating and implementing Account Development Plans (ADPs) is desirable.
WHAT YOU’LL LOVE:
This role offers a competitive salary and a range of benefits, along with opportunities for career development and progression. You will benefit from a supportive working environment that prioritises customer satisfaction and teamwork, alongside exposure to innovative technology solutions. Our client values commitment to community and sustainability, providing you with a role that not only focuses on business success, but also on making a positive impact.
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