Our client is seeking a full-time Senior Credit Controller to become an integral part of their global Finance team. This role involves taking day-to-day ownership of complex credit control and collections activities, serving as a key escalation point for high-value, aged, or sensitive debt matters. You will be essential in supporting the effective management of working capital, improving cash flow, reducing exposure to bad debt, and ensuring that the credit control approach is commercially focused and aligned with business priorities. The successful candidate will have strong credit control experience, sound judgement in handling complex debt matters, and the ability to influence stakeholders at all levels. This position is based in a dynamic location, where collaboration and strategic thinking are highly valued.
JOB DUTIES:
- Act as a senior point of contact and escalation for collections, aged debt, and complex account queries.
- Lead regular credit control reviews with client leads and senior stakeholders, document outcomes, challenge assumptions, and ensure agreed actions are progressed.
- Work with the Revenue Control Manager to create and implement a clear credit control policy that balances good client relationships with the need for timely collections.
- Provide detailed input to the accurate valuation of debtors on a periodic basis, identifying risks, trends, and potential exposure to bad debt.
- Prepare, review, and present aged debt reports, cash collection updates, and working capital analysis for stakeholders and finance management.
- Liaise confidently and respectfully with clients, administrators, directors, and internal teams to resolve billing, payment, and account queries.
- Support and guide colleagues by sharing technical knowledge to maintain consistent standards across credit control activities.
- Communicate the commercial and regulatory impact of non-collection and recommend practical steps to mitigate risks.
JOB REQUIREMENTS:
- Proven experience in credit control, collections, and working capital management within a professional services or similarly complex environment, particularly dealing with large international clients.
- Effective stakeholder management and communication skills, with the confidence to challenge, influence, and resolve complex debt matters.
- Ability to work independently, exercise sound judgement, and manage competing priorities effectively.
- Proven analytical skills, including aged debt reporting, debtor risk assessment, and performance monitoring.
- Proficiency in financial systems and Microsoft Excel; experience with Elite 3e, Elite Enterprise, or Viewpoint is advantageous.
WHAT YOU’LL LOVE:
This role offers a competitive salary and an array of benefits, providing opportunities for career development and a structured progression pathway. The position encourages a positive and engaging working environment, promoting teamwork and innovation.
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