Our client is seeking a full-time Onboarding & Client Lifecycle Manager to join their team in Guernsey in a hybrid working arrangement. This position plays a vital role in transforming the onboarding function into a global Client Lifecycle Management organization. The Onboarding & Client Lifecycle Manager will take ownership of the onboarding process from initiation through to activation, ensuring that all client needs are met while adhering to KYC/AML requirements and controls. You will coordinate with various stakeholders to manage timelines effectively and ensure a client-centric approach throughout the client journey. This role also offers opportunities to expand into periodic reviews, client maintenance, and offboarding as the client lifecycle management evolves.
JOB DUTIES:
- Own each onboarding case from initiation through to activation, maintaining a comprehensive plan with actions, owners, dependencies, and timelines.
- Confirm onboarding scope, service requirements, and jurisdiction-specific needs.
- Coordinate with Relationship Management, KYC Operations, Compliance, Legal, Finance, and Operations to drive progress and resolve blockers.
- Create and manage the onboarding workflow and ensure accurate updates in relevant systems for governance and reporting.
- Manage the onboarding documentation pack, including jurisdictional documents and FATCA/CRS information as required.
- Initiate KYC engagement by compiling a complete case file, including necessary documentation.
- Review KYC outputs and address any gaps, ensuring a clear audit trail and supporting quality assurance.
- Coordinate enhanced due diligence and remediation actions in partnership with relevant stakeholders.
- Prepare risk acceptance and approval documentation for medium or high-risk onboarding cases.
- Log, track, and evidence all onboarding conditions to confirm activation readiness prior to go-live.
JOB REQUIREMENTS:
- Previous experience in onboarding, client lifecycle management, KYC/AML, or a related financial services role is essential.
- Working knowledge of AML, KYC, CDD, sanctions screening, FATCA, and CRS is required.
- Demonstrated ability to manage complex onboarding cases and coordinate multiple stakeholders effectively.
- Strong attention to detail and a commitment to maintaining data quality and clear documentation.
- Excellent communication, organizational, prioritization, and problem-solving skills, with experience in escalation management.
WHAT YOU’LL LOVE:
This role offers a competitive salary and benefits package, including opportunities for career growth and professional development. You will be part of a dynamic environment that fosters a culture of inclusion and support, with resources available to help you thrive in your role.
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