Our client is seeking a dedicated Store Manager for their branch. This full-time position involves leading the store team to achieve business objectives and operational excellence while maximising profitability and providing exceptional customer service. The role encompasses various managerial responsibilities, including motivating a team and ensuring compliance with health and safety regulations to maintain a safe working environment. The successful candidate will focus on leading the store's operations, effectively managing staff, and continuously driving team performance. You will have the opportunity to demonstrate strong leadership qualities, ensure a motivating atmosphere, and contribute to the overall customer experience while driving sales and store performance.
JOB DUTIES:
- Lead and manage the store and the store team.
- Demonstrate a clear understanding of the brand’s strategic direction and communicate this effectively to your team members.
- Motivate the team to be passionate about the brand and products.
- Provide courteous and efficient service to customers, leading by example in service delivery.
- Drive continuous improvement by identifying opportunities in all aspects of store operations and driving sales.
- Communicate clearly and confidently with customers and colleagues.
- Establish strong working relationships with the team, fostering clear channels of communication.
- Work closely with the HR department to manage and develop staff following the relevant procedures.
- Continuously drive team performance, recognising and celebrating success while addressing underperformance promptly.
- Plan and deliver training and development for new team members as well as ongoing coaching.
- Ensure compliance with relevant internal policies and procedures.
- Operate store tills effectively, managing transactions, refunds, and exchanges while resolving till issues promptly.
- Maintain store presentation, ensuring cleanliness and compliance with company guidelines.
- Merchandise the store according to company standards, ensuring displays are engaging and fully stocked.
- Plan and implement sales events and promotions in line with business objectives.
- Ensure full stock availability, maintaining accurate records and following health and safety guidelines for deliveries.
- Manage staff rotas in advance, ensuring compliance with store targets and staff contractual hours.
- Record weekly sales data accurately and timely, ensuring clarity of sales and target awareness among staff.
- Monitor compliance with mystery shopper guidelines and address any feedback received from reports.
- Implement strict controls to manage theft and loss, conducting weekly investigations into discrepancies.
- Efficiently manage the back of house operations to uphold store standards.
- Utilise an operational diary for effective planning and recording store data, ensuring all daily checks are carried out.
- Conduct daily floor walks, assigning clear tasks to team members for daily operations.
- Plan and carry out stock takes efficiently.
- Ensure compliance with pricing standards by conducting weekly price checks and addressing discrepancies.
- Provide feedback on key events and ongoing store performance to senior management.
- Ensure weekly helium orders are placed in accordance with health and safety standards.
- Carry out customer and business needs as required by adapting the approach based on shifting circumstances.
JOB REQUIREMENTS:
- Good general education.
- Current First Aid at Work Certificate is preferred.
- Strong customer service skills.
- Exceptional leadership abilities and effective time-management skills.
- Excellent coaching and development capabilities.
- Strong interpersonal skills with the ability to remain calm in stressful situations.
- Ability to receive and act upon feedback effectively.
- Capacity to work independently and under pressure to meet tight deadlines.
- Good attention to detail and a proven financial aptitude.
- Demonstrated success in delivering results.
- Background in customer service with at least two years of managerial experience in a retail or customer-facing role.
WHAT YOU’LL LOVE:
This role offers a competitive salary along with a discount card for all our brands, and a contributory pension scheme. You will also benefit from 20 days of holiday, which increases with length of service. This is a fantastic opportunity to take on a high-level managerial role while contributing to a supportive, dynamic team environment.
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