Our client is seeking a skilled Onboarding Advisor located in Jersey. This full-time position will play a crucial role in enhancing the effectiveness and efficiency of the client onboarding experience. The successful candidate will serve as the primary liaison between various Line of Service engagement teams, clients, and the Know Your Customer (KYC) Operations team. With a focus on leveraging in-depth knowledge of Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) policies, this role will ensure smooth communication and timely collection of KYC information while managing stakeholder expectations. In this position, you will facilitate the onboarding process by guiding clients through the necessary requirements, ensuring that all procedural obligations are met. Your role is vital in enabling engagement teams to comply with AML guidelines and in enhancing the overall client experience.
JOB DUTIES:
- Respond effectively to all AML-related queries regarding procedures, policies, and respective systems for KYC.
- Communicate with engagement teams to keep them updated on the onboarding status, escalating any issues early and proactively working to solve problems for these teams.
- Guide clients and engagement teams throughout the KYC process to obtain all necessary documentation to meet AML requirements while transmitting this information to KYC Operations teams.
- Act as a conduit between the KYC Operations Team and clients or engagement teams to ensure accurate understanding of KYC requirements and to streamline requests for administrators and clients.
- Demonstrate quality and technical expertise by serving as the initial contact for the KYC Operations team regarding queries or additional outreach on a KYC profile, ensuring outreach is necessary by leveraging existing data and local industry knowledge.
- Take ownership of charging all time spent on onboarding work to the relevant Work Breakdown Structure (WBS) codes to provide accurate management information concerning the onboarding process.
JOB REQUIREMENTS:
- A thorough understanding of KYC processes, the financial regulatory environment, and AML risk implications is essential.
- Experience in managing client relationships or roles associated with client risk, AML, or KYC is required.
- The ability to build strong relationships with diverse teams, combined with confidence in escalating issues when necessary.
- An aptitude for working to Key Performance Indicators (KPIs) and being accountable for output.
- Knowledge of compliance monitoring processes would be advantageous.
- Familiarity with quality standards, their implementation in daily roles, and an understanding of client structures and regulatory needs are also beneficial.
- Experience with complex regulatory conditions and the ability to communicate effectively as part of a client-facing team are desirable.
WHAT YOU’LL LOVE:
In this role, you will enjoy the opportunity to work within a collaborative team environment while engaging with various professionals across the organisation. You will be pivotal in enhancing the onboarding experience for clients, ensuring compliance, and streamlining processes to foster efficiency. This role offers the chance to employ your problem-solving skills and engage with technology-driven solutions in a fast-paced setting, all while contributing to a diverse and inclusive workplace.
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