Our client is seeking a Customer Greeter on a temporary basis to provide efficient and professional support services to customers interested in purchasing products and services. This role involves managing a customer waiting list, ensuring customers are seen promptly by the sales or support team, and providing a warm, welcoming environment. You will be the first point of contact, setting the tone for exceptional customer service. Click here to read more.
Job Duties:
- Manage a customer waiting list to ensure all customers are seen by the sales or support team.
- Clearly communicate expected wait times to customers, ensuring they feel informed and at ease.
- Greet all customers with a friendly and warm demeanour, maintaining a professional presence.
- Provide an efficient and professional sales service for all customers.
- Offer clear and honest information to assist customers in making informed purchasing decisions.
- Ensure every customer leaves with their needs met or in a process that satisfies them.
- Become proficient in the use of computerised systems and other sales-related applications following training.
- Offer ongoing support for products and services via face-to-face, email, or telephone contact, striving to resolve queries or complaints within one working day.
- Respond to customer requirements with flexibility and professionalism.
- Attend necessary training sessions to improve knowledge and service.
- Adhere to the company's commercial and retail requirements to ensure compliance and efficiency.
- Comply with company policies regarding health and safety, data protection, and security standards.
- Work selected Thursday nights and Sundays during the Christmas period from November 1st to December 31st, as required.
Job Requirements:
- Passion for delivering excellent customer service and putting the customer first.
- Previous sales experience, with an appreciation for the importance of customer service.
- Ability to handle difficult customers effectively and professionally.
- Enthusiasm for new technology and an interest in modern retail technology.
- Strong communication skills and ability to work independently or as part of a team.
- Competency in producing accurate and high-quality work.
- Ability to promote the company brand while delivering high standards of customer care.
- Proficiency in Microsoft Office, keyboard skills, and an understanding of mobile technology (highly desirable).
What You’ll Love:
Our client values teamwork, customer satisfaction, and a passion for technology. You will be part of a community-focused organisation that prioritises sustainability and continuous learning. You will have the opportunity to work in an exciting, technology-driven environment with plenty of support for your professional development. Our client looks forward to receiving your application and discussing how you can contribute to their team.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
