Our client is seeking a Client Service Advisor to join their dynamic Client Services Team, on a temporary basis for a period of 6 months. The successful candidate will be responsible for providing high-quality advice and aiming for first-time resolution across a wide range of activities. You will act as a key contact for all clients, ensuring service excellence at every interaction and promoting the full range of services available. This is a client-focused role where delivering outstanding service and maintaining efficient and accurate systems are central to success. Click here to read more.
Job Duties:
- Act as the first point of contact for all client, colleague, and stakeholder enquiries, resolving issues promptly where possible
- Promote the full range of services to maintain effective and efficient service delivery
- Handle sensitive situations and complaints, escalating to management when required
- Maintain accurate and up-to-date records in the Housing and Financial management system (QL)
- Prepare reports and collate statistics as required by the management team
- Manage outsourced contracts, ensuring standards are met and income is correctly accounted for
- Provide administrative support to the wider teams as required
- Perform any other duties as needed in line with business requirements
Job Requirements:
- A minimum of five GCSEs, including Maths and English
- Strong communication skills, both verbal and written, with the ability to handle sensitive issues
- Experience in customer care, with the ability to manage multiple high-priority tasks calmly and professionally
- Good computer literacy, especially in Microsoft Office, with experience in customer management software being advantageous
- Excellent organisation skills and a collaborative team player
- Entitled to work residential status
What You’ll Love:
You will be part of a client-obsessed team, passionate about delivering excellent service to a diverse range of clients. This role offers the chance to contribute to a high-performing organisation that prides itself on integrity, resilience, and service excellence.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
