Customer Operations Representative

Our client, a dynamic and locally run bank, is seeking a Customer Operations Representative to join their Customer Operations Department on a permanent, full-time basis. This role is integral to delivering an outstanding customer service experience through various channels, including phone, email, and in-person interactions. The ideal candidate will act as a professional, efficient, and friendly representative, ensuring all customer communications align with our client's standards. Click here to read more

Job Duties:

• Provide exceptional customer service through effective and friendly communication.
• Answer phone calls with accuracy, delivering relevant information promptly.
• Cover reception and manage associated duties as needed.
• Respond to the Info Line and daily Work Lists within company service standards.
• Support customers with the bank's online services.
• Adhere to Continued Professional Development (CPD) requirements in line with qualification level and company guidelines.
• Uphold the bank's core values and behaviours.
• Perform additional duties as assigned by management.

Job Requirements:

• GCSE level qualifications in Maths and English (Grades A-C) or equivalent experience.
• Excellent communication skills.
• Experience in handling customer queries and managing customer dissatisfaction.
• Familiarity with learning new products.
• Knowledge of banking products and services.
• Experience in assisting vulnerable clients.
• Right to work in Guernsey.

What You’ll Love:

Our client offers the chance to work within a collaborative, service-focused environment, providing valuable support to both local and international clients. You’ll be part of a committed team that values professional growth and development, with the opportunity to make a meaningful impact.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here