Our client is seeking a Temporary Senior Administrator for their Asset Data team for a 12-month contract. The role involves the setup and maintenance of assets under administration, including new products and back-office tasks such as account number changes and custody delivery instructions. The successful candidate will be a key member of the team, ensuring high-quality service and customer care while adhering to performance and quality standards. Emphasis will be placed on achieving excellence and adding value for clients.
Job Duties:
- Process customer service requests in accordance with procedures and guidelines.
- Liaise with fund houses and relevant parties to chase outstanding documents or information.
- Resolve queries by working with internal technical authorities and redirecting where necessary.
- Check own and others' work to ensure compliance with quality standards and customer expectations.
- Participate in Continuous Improvement activities to improve timeliness, quality, and cost of service delivery.
- Maintain and improve up-to-date procedure notes for the team.
- Ensure team statistics are accurate and can be delivered to team leaders and managers.
- Manage the team mailbox, distributing work in a timely and fair manner.
- Work with internal business partners to ensure compliance with policies and requirements.
- Ensure all processes are performed to a high-quality standard and provide advanced solutions to queries.
- Assist with team training and support colleagues to drive team growth and understanding.
- Support project work on behalf of the team as required.
- Identify IT issues and raise them through the appropriate channels.
- Accountable for processing client requests within agreed timescales and escalating concerns.
- Regularly analyse team data and quality monitoring to ensure targets are met.
- Address identified risks through quality and complaint root cause analysis, and implement mitigation plans.
Job Requirements:
- Customer-focused with strong influencing skills.
- Ability to listen to others and communicate honestly.
- Decisive, with a positive attitude and professional approach.
- Strong team player with the ability to work well with others.
- Self-starter, highly motivated with high energy and drive.
- Flexible and adaptable to changing environments.
- Proven ability to deliver results and make decisions independently.
- Good understanding of risk management and process improvement.
What You’ll Love:
This role offers the chance to work in a dynamic and fast-paced environment, delivering vital services within the Asset Data team. The position provides an opportunity to develop skills in customer service, asset management, and project delivery. You will be contributing to a collaborative team while ensuring the highest standards of service delivery. The role also offers the potential for career growth and skill development in a supportive environment.
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