Our client is seeking a detail-oriented and organised Senior Support Officer to join their team on a part-time basis. This role focuses on ensuring client action points—often resulting from compliance reviews—are managed promptly and accurately. The successful candidate will support the internal administration process by maintaining up-to-date and compliant client files, working closely with internal departments without the need for direct client interaction.
Job Duties:
- Review and complete client-related tasks arising from internal compliance reviews and audits
- Maintain and update client files in accordance with policies, regulations, and industry standards
- Resolve outstanding due diligence requirements and ensure documentation is complete
- Conduct periodic file reviews to confirm compliance with internal and regulatory requirements
- Track and follow up on action points to ensure timely resolution
- Liaise with compliance, legal, and administration teams to resolve client-related matters
- Communicate updates and task requirements across internal teams
- Provide administrative assistance related to client file management
- Prepare internal and external reports regarding client file status and compliance
- Support the management of internal systems and databases used for tracking client files and actions
- Perform all duties with a high level of accuracy and attention to detail
- Identify and escalate any compliance issues or gaps for timely resolution
Job Requirements:
- Excellent attention to detail and high level of accuracy
- Strong communication skills for effective coordination with internal teams
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to manage multiple priorities and meet deadlines
- Proactive approach with a willingness to take ownership of responsibilities
- Organised and methodical working style
- Collaborative mindset with a willingness to contribute ideas for improvement
- Knowledge of fiduciary services and regulatory environments is desirable
- Experience in compliance, fiduciary administration, or regulated industries is desirable
What You’ll Love:
You will be part of a supportive and collaborative environment, contributing to the smooth running of client operations with a clear focus on compliance. This is a flexible, part-time opportunity that values precision and independent working, offering the chance to make a tangible impact behind the scenes. We look forward to receiving your application.
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