Our client is seeking a proactive and forward-thinking IT Service Desk Team Leader to join their growing business on a permanent, full-time basis. This is a hands-on leadership role where the successful candidate will not only oversee the day-to-day operations of the IT Service Desk but also work directly alongside the team to provide first and second line technical support. The role requires a balance of team leadership, technical proficiency, and a commitment to delivering exceptional IT service across the organisation.
Job Duties:
- Lead, coach and mentor the IT Service Desk team to deliver high-performance support
- Oversee daily service desk operations, ensuring efficient handling of all incidents and requests
- Provide first and second line technical support, working directly alongside the team
- Manage service escalations and liaise with technical teams and suppliers to ensure timely resolution
- Drive continuous improvement and help optimise IT service delivery
- Own and manage high-priority incidents, ensuring timely response and clear communication
- Foster a customer-first culture, ensuring service excellence and colleague satisfaction
Job Requirements:
- Proven experience leading an IT service desk or technical support team
- Strong problem-solving skills and technical knowledge of IT systems, networks, and ITSM processes
- Hands-on experience with Microsoft 365, Windows OS, Active Directory/Azure AD, and endpoint management tools
- Excellent communication, interpersonal, and customer service skills
- Ability to manage and prioritise multiple tasks in a fast-paced environment
- Demonstrated leadership skills, with a focus on team development and hands-on support
- A degree in Computer Science, Information Security, or a related field is preferred, or equivalent experience
What You’ll Love:
Our client fosters a collaborative and dynamic working environment where your contributions are truly valued. With a focus on innovation, continuous improvement, and professional development, you will have the opportunity to make a real impact and help shape the future of IT support across the business.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
