Our client is seeking a Case Management Lead to oversee the client case handling process across on-boarding, payments, and other policy-related instructions. This full-time role requires a confident, detail-focused individual with a strong understanding of AML, KYC, and regulatory compliance. The successful candidate will lead a small team, ensuring timely and accurate processing of client instructions while maintaining rigorous adherence to internal controls and external regulations.
Job Duties:
- Conduct risk-based reviews for client on-boarding, payments, and other client instructions
- Ensure compliance with AML, due diligence, and fraud control requirements, escalating to MLRO/MLCO as necessary
- Manage customer interactions to gather additional documentation or complete verification calls
- Identify updates needed in customer profiles and ensure accurate amendments
- Support quality assurance reviews and contribute to Risk and Control Self-Assessments
- Maintain a detailed audit trail and controlled management information for all ongoing casework
- Act as a primary operational contact for internal stakeholders and ensure transparency across departments
- Participate in relevant projects and support other operational leads when needed
- Provide leadership, guidance, and support to the Case Management team, fostering a culture of efficiency and compliance
- Encourage continuous improvement within the team, identifying opportunities for streamlined processes
- Stay current with regulatory developments through ongoing training and professional development
Job Requirements:
- Minimum five years’ experience in the finance industry, ideally with AML or compliance focus
- Certificate or diploma in Anti-Money Laundering is preferred
- GCSEs in English and Mathematics
- Strong understanding of legal and regulatory requirements, particularly around KYC/AML
- Proven experience in client risk assessment and due diligence
- Proficient in Microsoft 365, Adobe, and website management tools
- Excellent attention to detail, time management, and prioritisation skills
- Able to work independently with a proactive approach
- Strong communication and interpersonal skills, with the ability to work across multiple regions
What You’ll Love:
Our client fosters a culture of excellence and continuous improvement, supporting professional development and encouraging proactive thinking. This is a fantastic opportunity to take a leadership role within a dynamic operations environment, helping to shape and streamline client servicing processes in a supportive and forward-thinking workplace.
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