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Senior Administrator, Investor Services

Ref: 33504

Our client is seeking an Investor Relations Officer to join their organisation on a permanent, full-time basis. This position sits within the Investor Relations team and involves close collaboration with clients, investors, and operational teams across multiple jurisdictions. You will play a key role in responding to investor queries, maintaining accurate records, supporting accounting and tax-related communications, and ensuring compliance with legal documentation and investor requirements.

Job Duties:

  • Liaise directly with investors and clients to manage and resolve queries and requests in a timely and professional manner
  • Monitor investor query mailboxes and manage incoming requests using the internal query management system
  • Upload and distribute investor reporting and notices via relevant portals and communication channels
  • Coordinate with Fund Administration teams to ensure accurate and timely distribution of capital statements, drawdowns, distributions, quarterly reports and ad hoc correspondence
  • Track investor responses and maintain a reliable record of communications
  • Respond to investor accounting queries and liaise with Fund Accounting teams to address matters such as fee calculations, capital statements, audit confirmations and other technical queries
  • Assist with investor tax reporting by coordinating with tax advisers and internal teams to produce and maintain a tax monitoring framework
  • Monitor compliance with legal documentation including Side Letters, Limited Partnership Agreements and other fund-related legal requirements
  • Maintain controls to ensure the Fund Administration and Accounting teams meet all legal deliverables within the required timeframe
  • Support investor onboarding, including coordinating KYC requests, admissions, and transfers, liaising with lawyers and compliance teams
  • Provide cover for the static data team, including monitoring mailboxes and managing data change requests via internal systems
  • Ensure accurate maintenance of investor static data in accordance with service level agreements

Job Requirements:

  • Sound problem-solving skills and strong attention to detail
  • Excellent time management and ability to prioritise high volumes of time-sensitive tasks
  • Confident using a variety of systems and technology platforms
  • Strong organisational skills and the ability to work collaboratively with other internal teams
  • Prior experience in private equity and fund administration
  • Good understanding of fund structures and the private equity industry (desirable)
  • A recognised accountancy or relevant qualification such as ACCA, ACA or ICSA (desirable)
  • Willingness to meet annual CPD requirements as part of regulatory obligations

What You’ll Love:

You will be joining a highly collaborative environment where your attention to detail and client-focused approach will be valued. This role offers exposure to international investor relations, technical accounting matters and legal compliance across a diverse private capital portfolio, with excellent prospects for learning and development.

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