Our client is seeking a proactive and dedicated Client Service Advisor & Parking Administrator to join their dynamic Client Services Team. The role is a temporary contract until the end of the year, working to ensure the smooth operation and administration of the new parking service. As a vital member of the team, you will be responsible for providing high-quality advice and striving for service excellence, putting clients at the heart of every interaction.
Job Duties:
- Provide an excellent customer experience to all clients, colleagues, and stakeholders.
- Support the Operations Support & Parking Coordinator and the Parking Project Team in delivering the new parking service, including validating and issuing new permits.
- Act as the first point of contact for parking queries from clients, advising and taking action aligned with parking and company policies.
- Handle all client, colleague, and stakeholder inquiries via telephone, email, or in person, with a focus on first-time resolution.
- Actively promote the full range of services offered and digital services, including handling registration enquiries and troubleshooting issues.
- Anticipate and respond to client needs, proposing improvements for better service delivery.
- Address distressed clients or complaints courteously and promptly, and refer serious complaints to management as necessary.
- Maintain accurate records in the Housing and Financial management information system (QL) and Parking systems.
- Prepare reports and collate statistics for the Management Team as necessary.
- Manage outsourced contracts, ensuring service standards are maintained and income generated is well-accounted for.
- Provide administrative support, including data input, data collation, and communications for the company Parking Team.
- Assist in managing the business parking database, including collation of documents, data input, and issuing parking permits.
- Undertake general office housekeeping tasks to ensure a pleasant working environment.
- Assist the regulation team with compliance-related communications and appointments.
- Perform any reasonable duties in line with business needs.
Job Requirements:
- Excellent client service skills with prior experience in Customer Care, along with a professional or vocational qualification (e.g., NVQ level 3 in advice and guidance) advantageous.
- Minimum of five GCSEs, including Maths and English.
- Proficiency in a second language is a plus.
- Strong verbal and written communication skills, combined with the ability to handle sensitive issues with understanding.
- Ability to manage high volumes of client interactions while maintaining composure and professionalism.
- Good computer literacy, especially in Microsoft Office, and the ability to learn bespoke software programs.
- Exceptional organisational skills with the capability to handle multiple tasks and prioritise effectively.
- A collaborative team player with a proven history of working well with others.
- Must demonstrate an understanding of and alignment with our client’s values and attributes.
What You’ll Love:
This opportunity not only offers competitive remuneration but also the chance to develop professionally within a forward-thinking environment. You will enjoy 25 days of holiday, a generous pension contribution, and access to a range of discounts and social events, all while working for an organisation that is passionate about making a positive impact on the community.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
