Our client is seeking a dedicated Customer Service Advisor to provide exemplary service to customers over the phone and online. This full-time position offers the opportunity to support customer queries, address faults, and manage service requests. The successful candidate will embody a customer-first philosophy, ensuring every interaction is handled with professionalism and genuine warmth. Please note that the role requires flexibility, including shifts during evenings, weekends, and bank holidays on a rota basis.
Job Duties:
- Serve as a single point of contact for customers, handling both inbound and outbound calls alongside online inquiries.
- Provide comprehensive support for a variety of customer issues, including technical and general queries along with service and sales assistance.
- Articulate information clearly regarding products and services, including fibre, broadband, mobile, and other offerings.
- Promote the client’s products effectively to enhance customer retention and sales.
- Ensure successful customer interactions and clarify next steps to instil confidence in the service provided.
- Accurately diagnose and address customer issues, aiming for first-call resolution where possible, and implement correct procedures.
- Complete order requests promptly for seamless service delivery.
- Manage routine administration, including customer registrations and data maintenance in internal systems.
- Uphold the organisation’s values, turning every interaction into an opportunity to build strong customer relationships.
- Communicate any major customer-affecting issues to the relevant internal teams in a timely manner.
- Comply with all relevant regulations, including data protection and health and safety policies.
- Participate in essential security awareness training and adhere to information security responsibilities.
- Obtain a satisfactory Basic Police Disclosure, maintaining confidentiality concerning disclosures.
Job Requirements:
- A genuine passion for customer service and achieving customer-centric outcomes.
- High levels of empathy and previous experience in a customer-facing role.
- Exceptional telephone manner and listening skills.
- Excellent verbal and written communication skills, with the ability to simplify complex information.
- Self-motivated with the ability to see customer issues through to resolution.
- Comfortable working individually as well as collaboratively in a team with strong interpersonal skills.
- Organised and methodical, with a drive for accuracy and quality in work.
- An interest in current and emerging technologies.
- Smart appearance with the ability to represent the client’s progressive image and customer care standards.
- Experience in a technical role or knowledge of the telecommunications market would be advantageous.
- Sales experience is a plus.
- Quick learning ability and adaptability to new skills and technologies.
- A cheerful attitude with the ability to remain calm under pressure.
What You’ll Love:
Our client fosters a collaborative team environment that values customer satisfaction, reliability, and a passion for technology and learning. Joining this team means being part of a community-focused organisation that is committed to sustainability. If you are enthusiastic about delivering top-notch customer service and are looking for a role that offers both challenge and reward, this is the perfect opportunity for you.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
