Our client is seeking a new team member to supervise their corporate Account Managers, ensuring the delivery of excellent client support. This is a full-time role that involves playing a pivotal part in managing client relationships and enhancing team performance. The successful candidate will work closely with Relationship Managers and Corporate Leads to ensure that all service levels are achieved and that the team operates efficiently and effectively. As a leader, you will be responsible for cultivating a positive team environment that encourages collaboration and innovation in service delivery.
Job Duties:
- Serve as the primary support point of contact between the Relationship Manager, the bank, and a designated portfolio of clients
- Oversee the Account Managers in their day-to-day servicing of clients, managing workflow and ensuring efficient and equitable distribution of work to the team
- Work closely with the Corporate Leads to ensure service level agreements are adhered to
- Encourage the team to identify opportunities to cross-sell and up-sell the bank's products and services
- Communicate with clients daily, meeting with them and attending events as necessary
- Proactively maintain and cultivate effective support channels on behalf of the client, ensuring the seamless operation of their business
- Assist with and coordinate projects and large-scale system tasks as they arise
- Drive initiatives to improve customer experience and satisfaction
- Act as a point of escalation for customer complaints or complex issues
- Foster a positive and collaborative team environment
- Conduct regular performance reviews
- Provide direct support for the Business Unit Head
- Manage risks related to fraud, security breaches, and other operational risks
- Prepare and present regular performance reports to senior management
Job Requirements:
- A good background in a front office client support role with a minimum of 5 years’ experience
- A strong ability to effectively support client relationships and build relationships in conjunction with the Relationship Manager
- Strong team management skills with the ability to motivate and lead a team
- Ability to resolve operational challenges and customer issues
- Understanding of banking products, services, and regulatory requirements
- Strong IT skills
- A high degree of risk awareness and compliance orientation
- A proactive approach to suggest new ideas, innovations, and process changes to meet client requirements
- Ability to think outside of the box and enthusiasm for change and the unexpected
What You’ll Love:
This role offers the chance to play a key part in maintaining and enhancing the jurisdiction’s reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.
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