Our client is seeking a Temporary Customer Greeter to provide an efficient and professional support service to customers inquiring about the purchasing of products and services. This role involves managing a customer waiting list to ensure all customers are attended to by a member of the sales or support team promptly. The successful candidate will communicate estimated wait times clearly and create a welcoming atmosphere by greeting customers with confidence and warmth. This full-time position requires working 37.5 hours per week, with shifts scheduled between 9am and 5.30pm. The role will be based at a retail location. Strong customer service skills, a passion for technology, and the ability to handle difficult situations are essential for success in this role.
Job Duties:
- Arrive at work in a timely manner for daily staff briefings prior to shop opening.
- Provide a professional sales service to all customers.
- Strive for customer excellence by always greeting customers with a smile and offering honest information.
- Ensure each customer leaves having met their needs or with the understanding of the process.
- Equip customers with the information necessary to make informed decisions.
- Become fully competent in the use of computerised systems and applications relevant to the sales process after training.
- Offer ongoing support for all products and services available, through face-to-face, email, and telephone contact, resolving queries and complaints within one working day.
- Participate in any required training sessions.
- Respond to customer requirements effectively while being aware of the company's commercial objectives.
- Safeguard the company from potential legal action.
- As determined by the Retail Sales Manager, work selected Thursday nights and Sundays during the Christmas trading period from November 1st to December 31st.
- Understand and comply with relevant licensing and regulatory rules, Data Protection Law, and Health and Safety responsibilities.
- Undertake appropriate security awareness training covering information security, data protection, and financial crime.
Job Requirements:
- A passion for prioritising customer satisfaction.
- Previous sales experience is essential.
- An appreciation of the significance of customer service.
- Ability to manage difficult customer interactions effectively.
- Enthusiasm for new technology and the ability to produce accurate, high-quality work.
- Excellent communication skills with the ability to engage effectively with customers and staff at all levels.
- Capacity to promote the company brand while delivering high standards of customer care.
- Highly Desirable: Knowledge of Microsoft Office and understanding of modern retail technology, particularly in mobile technology.
What You’ll Love:
This role offers the chance to play a key part in maintaining and enhancing the jurisdiction’s reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
