Our client is seeking a Technical Operations Senior Associate to join their Technical Operations team, which serves as the first line of defence against money laundering and financial crime, focusing on high-risk clients and Politically Exposed Persons (PEPs). This full-time role requires an individual with a deep understanding of anti-money laundering (AML) processes for Individual, Corporate, and Trust clients. The successful candidate will be responsible for ensuring compliance with regulatory standards through the effective execution of AML-focused technical solutions. This position involves delivering exceptional client service and collaborating closely with a small team of technical operations colleagues and second-line teams. The role also encompasses technical aspects of client service delivery, including FATCA, CRS, and CEC reporting. The ideal candidate will possess a unique blend of technical proficiency and client engagement skills while demonstrating a commitment to high-quality service delivery. The position requires strong relationship-building skills with key clients and advisors while maintaining compliance and excellence in all operations.
Job Duties:
- Cultivate and maintain strong relationships with key clients and advisors, understanding their needs and ensuring their expectations are met.
- Act as a point of contact for high dependency client issues, demonstrating a commitment to prompt and effective resolution.
- Perform technical reviews of client files to ensure regulatory requirements are met and manage client transactions from start to finish where necessary, or on an ad-hoc basis when required.
- Mentor client services professionals, fostering a culture of excellence, collaboration, and continuous improvement.
- Support the development and implementation of AML-focused technical solutions, ensuring alignment with second-line and regulatory expectations.
- Stay abreast of AML regulations and compliance requirements, integrating changes into existing technical solutions.
- Collaborate with internal compliance teams to ensure solutions align with the latest regulatory standards.
- Actively contribute to the successful delivery of departmental objectives alongside personal business objectives and a performance development plan.
- Take ownership of personal development and objectives.
- Exhibit strong team collaboration and contribute to the “one team” approach across Client Services.
- Provide excellent written and verbal communication both internally and externally.
- Handle queries from clients through various communication channels.
- Manage multiple tasks effectively and demonstrate strong time management skills.
- Complete administrative tasks accurately and efficiently.
- Adhere to all company policies and procedures governing regulatory obligations in licensed jurisdictions.
Job Requirements:
- Proven experience in performing technical reviews of client files to meet regulatory requirements.
- Ability to support the development and implementation of AML-focused technical solutions.
- Strong understanding of AML regulations and compliance requirements, including industry-specific controls and risks.
- Capability to cultivate and maintain relationships with key clients and advisors.
- Proficiency in handling client queries through various communication channels.
- Highly self-motivated with a willingness to participate in and assist with the improvement of current processes.
- Ability to manage and prioritise workload in a fast-paced environment and make decisions within the role's remit.
- Commitment to delivering excellent customer service.
- Strong verbal and written communication skills in English.
- Exceptional analytical and investigative skills, with the ability to present findings to diverse audiences.
- Commitment to fostering a culture of continuous improvement within the team.
- Strong collaborative skills with internal compliance teams.
- Ability to manage client transactions from start to finish as required.
- Demonstrate an inquisitive nature and a willingness to raise concerns, particularly regarding KYC and CDD.
- Competent in Microsoft applications, including Word, Outlook, SharePoint, and Excel.
- Knowledge of Finscan / Worldcheck is desirable.
What You’ll Love:
This role offers the chance to play a key part in maintaining and enhancing the jurisdiction’s reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.
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