Our client is seeking an Operations Director for their Channel Islands business, based in Jersey. This role is a critical point of accountability, ensuring the delivery of the business's profit and loss (P&L) and growth in alignment with both in-year targets and the overall business plan. The Operations Director will drive strategic customer relationships to enable the retention and growth of key accounts. Collaborating closely with wider stakeholders, the role focuses on ensuring compliance, alignment, and efficiency in operations. The successful candidate will be responsible for business planning and forecasting, talent management, and for maximising business efficiency through proactive planning and effective use of management information. They will also represent the organisation in negotiations with customers and other key contacts, solidifying the business's presence and brand reputation within the market. This is a full-time position, and the salary will be discussed during the interview process.
Job Duties:
- Own and deliver the Channel Islands P&L.
- Maintain and build customer relationships, ensuring retention and growth in key accounts.
- Identify and realise opportunities for new business growth in revenue and margin.
- Establish and communicate the UK strategy, ensuring alignment with broader organisational objectives.
- Ensure compliance and consistency in processes across all business operations.
- Drive effective business planning and forecasting, facilitating communication of requirements to support functions.
- Embed a talent management approach in partnership with HR, ensuring succession planning across key roles.
- Ensure appropriate representation of the business in broader projects and initiatives.
- Maximise business efficiency through proactive planning, management information, and resource allocation.
- Prepare a robust commercial business plan, monitor progress against objectives, and ensure cost-effective operations.
- Develop and maintain effective links with key stakeholders to exchange information and enhance competitiveness.
- Promote products, services, and the brand within the community, while managing and reducing complaints.
- Represent the organisation in negotiations to secure appropriate contract terms.
- Develop and maintain Total Quality Management systems and ensure compliance with ISO regulations.
- Support the implementation of people policies to comply with health and safety regulations.
- Undertake any other relevant duties as required.
Job Requirements:
- Degree educated or equivalent.
- Minimum of 10 years' experience in a senior management position within the Facility Services, Cash or Security Industry.
- Proven leadership skills in managing diverse teams and translating strategies into actionable goals.
- Demonstrated track record in designing and managing large projects to maximise business opportunities.
- Strong financial acumen, skilled in managing multi-million-pound P&Ls and commercial contracts.
- Expertise in customer relationship management, building trust-based relationships with key decision-makers.
What You’ll Love:
This role offers the chance to play a key part in enhancing the reputation of the jurisdiction. You will work in a collaborative environment with opportunities to develop your skills in strategic operation management and customer engagement. The organisation values professional growth and presents ample opportunities for training and career development.
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