Our client is seeking an experienced and proactive Manager for Customer Due Diligence (CDD) Operations to lead their CDD team on a fixed-term basis for 12 months. This role is essential within the Business Risk function, ensuring effective, efficient, and compliant execution of onboarding, periodic review, and trigger event CDD activities across the business. The successful candidate will manage team resources, uphold high-quality standards, and ensure adherence to regulatory expectations under the GFSC Handbook alongside broader AML/CFT requirements. By working closely with the Senior Manager, Business Risk, you will drive continuous improvement, support regulatory changes, and promote a strong risk-aware culture within CDD Operations. This opportunity is ideal for individuals who thrive in a regulatory environment and are passionate about risk management.
Job Duties:
- Lead and manage the CDD Operations team, ensuring effective resource allocation to meet onboarding, periodic review, and trigger event demands
- Perform sign-off on Client Risk Assessments rated Medium risk or above
- Ensure accurate, complete, and up-to-date CDD records for individual and corporate customers
- Deliver monthly Quality Assurance checks in line with Compliance Monitoring Programme (CMP) requirements
- Produce, monitor, and report key performance indicators (KPIs) and management information for senior stakeholders
- Identify inefficiencies, process bottlenecks, and opportunities for automation; collaborate on implementing effective change
- Stay abreast of regulatory, AML/CFT, and financial crime developments; provide regular training to the broader CDD team
- Liaise with key internal and external stakeholders to support compliant and efficient customer onboarding
- Support remediation projects related to existing customer data and records
- Maintain and enhance CDD-related policies, procedures, and processes
- Act as a change champion, supporting system enhancements and new technology implementations
- Ensure customer confidentiality, data integrity, and compliance with all data and IT security policies
- Lead people management activities including recruitment, performance management, appraisals, objectives setting, and team engagement
- Promote learning, development, and cross-training to strengthen team capability and succession
Job Requirements:
- Minimum GCSEs (or equivalent)
- Proven experience within an onboarding, CDD, AML, or compliance environment in financial or professional services
- Strong understanding of Client Due Diligence, AML/CFT, and financial crime risks
- Knowledge of onboarding procedures, including KYC, CDD, and CRS/FATCA obligations
- Experience in assessing and managing customer risk
- Previous experience managing or supervising a team
- Strong analytical skills with exceptional attention to detail
- Ability to analyse data, identify trends, and drive improvements
- Effective problem-solving skills with a practical, solution-focused approach
- Excellent stakeholder management and relationship-building capability
- Ability to provide clear guidance, training, and support to team members
- Desirable: Diploma, degree, or equivalent professional experience
- Intermediate Excel skills
- Experience delivering or supporting projects and change initiatives
- Familiarity with a regulated Financial Services compliance environment
- Knowledge of financial services regulation and markets
- Experience using sanctions screening, monitoring tools, and compliance-related software
What You’ll Love:
Our client offers an engaging work environment that prioritises professional development and a strong team culture. This role presents an exciting opportunity for you to lead a dynamic team and drive meaningful change within the organisation. Enjoy the satisfaction of being part of a critical function that ensures compliance and risk management within financial operations. You will find opportunities for growth, collaboration with skilled professionals, and the chance to influence key business processes. If you are looking for a challenging yet rewarding role within a supportive environment, this position may be the perfect fit for you.
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