Our client is seeking an experienced Senior Administrator – Client Services to take responsibility for a complex portfolio of trusts, companies, and wealth structures. This client-facing role requires strong technical expertise, commercial awareness, and a commitment to delivering outstanding service to high-net-worth clients. The successful candidate will work closely with Client Directors, support junior team members, and play a key role in managing risk, improving profitability, and strengthening long-term client relationships. The position is a full-time role and offers an opportunity to further develop one’s career in a dynamic environment. With a focus on client satisfaction, the individual will ensure compliance with relevant regulations while mentoring others in the team.
Job Duties:
- Manage a diverse and complex portfolio of trust and corporate structures.
- Act as the primary point of contact for clients, intermediaries, and stakeholders.
- Ensure statutory, regulatory, and administrative requirements are met to a high standard.
- Deliver timely, accurate, and professional client communication.
- Identify opportunities to enhance client service and develop new business initiatives.
- Act as Director on client companies, subject to Senior Management approval.
- Meet personal targets for time recording, utilisation, and working capital.
- Monitor and control WIP across your client portfolio.
- Support prompt billing and fee collection efforts.
- Collaborate with Client Directors to improve portfolio profitability.
- Coach junior colleagues on billing, cash collection, and commercial awareness.
- Identify and mitigate risk within your client portfolio.
- Ensure compliance with local regulatory and governance requirements.
- Escalate issues in line with internal policies.
- Support strong relationships with regulators through high standards of governance.
- Provide technical guidance and mentorship to junior team members.
- Promote best practices and foster positive behaviours within the team.
- Support team morale, development, and performance.
Job Requirements:
- Significant experience in trust, fiduciary, or wealth administration.
- Proven track record of servicing high-net-worth clients.
- Strong technical knowledge of trust and corporate structures.
- Experience in handling complex transactions and client requirements.
- Ability to clearly explain technical matters to clients and colleagues.
- Client-focused with excellent relationship-building skills.
- Highly organised with strong prioritisation and time-management abilities.
- Professional, adaptable, and confident under pressure.
- Self-motivated with a strong drive to exceed targets.
- Holds or is studying towards a relevant professional qualification.
- Willing to maintain ongoing CPD in line with qualification requirements.
- Fluent in English; additional language skills are an advantage.
What You’ll Love:
You will appreciate the opportunity to work in a challenging yet rewarding environment where your skills will be truly valued. Our client prides itself on its commitment to professional development and offers mentoring support. The role provides a great chance for enhancing client relationships and delivering exceptional service whilst working collaboratively with a dedicated team. You’ll be part of an organisation that promotes best practices and values the contribution of every team member, ensuring a fulfilling and motivating workplace culture.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
