Operations and Client Services Technician

This role is designed for an ambitious individual with industry experience in financial services, who will apply their expertise to fully understand the business objectives and specific operations of the organisation. The position entails conducting essential Anti-Money Laundering (AML) reviews and risk assessments while ensuring compliance with regulations and internal procedures. The successful candidate will engage in effective communication with clients and internal stakeholders, fostering professional relationships both by phone and email. Responsibilities include monitoring quality trends, providing constructive feedback, and supporting broader business goals through participation in change initiatives and process improvements. The role calls for a proactive attitude and the ability to log risks and issues accurately. Candidates are expected to maintain an ethical work environment, contributing positively to team culture and collaboration across various jurisdictions. This position may involve both operational tasks and client-facing responsibilities, ensuring a diverse and dynamic working experience.

Job Duties:

• Conduct Anti-Money Laundering (AML) reviews, Customer Risk Assessments (CRA), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) with accuracy, adhering to internal processes.
• Ensure ongoing compliance with legal and audit requirements by performing periodic due diligence reviews as mandated by servicing events.
• Monitor and identify quality trends and recurring issues at individual and team levels, providing actionable feedback for continuous improvement.
• Log risks and issues using the risk reporting tool, ensuring alignment with internal requirements.
• Engage in clear and professional communication with customers, intermediaries, and internal stakeholders both by telephone and email.
• Support wider business objectives by contributing to change initiatives, process improvements, and other duties aligned with the role.

Job Requirements:

• Proven experience in the finance industry, with strong operational and client servicing knowledge.
• Strong IT skills with good experience using Microsoft applications, particularly Excel and Word.
• Good understanding of relevant regulatory and operational control requirements.
• Exceptional attention to detail, with a consistent track record of accurate delivery.
• Strong communication skills, capable of influencing stakeholders and providing clear, constructive feedback.
• Strong time management, organisational, and prioritisation skills.
• Proactive and self-motivated, able to work independently as well as collaboratively within a team.
• Demonstrates a continuous improvement mindset, with a focus on enhancing ways of working.

What You’ll Love:

​​​​​​​This role offers the chance to play a key part in maintaining and enhancing the jurisdiction’s reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here