The Senior Facilities Manager is responsible for the strategic and operational management of the physical workplace estate across multiple jurisdictions. This role ensures that all offices provide a safe, professional, and welcoming environment for both employees and clients, while efficiently managing resources and planning for future growth. The position includes significant project management responsibilities, leading office searches, fit-outs, relocations, and consolidations in alignment with organisational ambitions. Reporting directly to the Group COO, the Senior Facilities Manager must balance operational discipline with commercial pragmatism, upholding consistent standards across a diverse portfolio whilst adhering to local regulations and cultural expectations. The role requires regular travel to various jurisdictions and the ability to manage multiple concurrent priorities effectively. This position is vital for maintaining the company's reputation for quality while effectively supporting its expansion.
Job Duties:
- Develop and maintain a Group-wide office and workplace strategy, aligned to headcount forecasts and operational needs.
- Monitor occupancy levels, lease expirations, and space utilisation across all offices, proactively identifying necessary interventions.
- Provide data-driven recommendations regarding office investments, consolidations, expansions, and relocations.
- Lead end-to-end office projects including new office searches, lease negotiations, fit-outs, relocations, and decommissioning of vacancies.
- Manage project budgets, timelines, and liaise with third-party suppliers to deliver projects on time and within budget.
- Coordinate with IT, Compliance, and HR to ensure office requirements are met upon opening or refurbishment.
- Oversee operational management to maintain high standards across all Group offices.
- Establish and enforce Group-wide facilities policies covering maintenance, cleaning, security, health and safety, and sustainability.
- Manage relationships with landlords and service providers in all jurisdictions.
- Ensure compliance with local health and safety, fire safety, and regulatory requirements across offices.
- Act as the primary point of contact for facilities-related queries, ensuring effective communication and resolution of issues.
- Oversee reception, front-of-house, and meeting room standards to ensure an excellent client experience.
- Own and manage the facilities budget, covering all associated costs.
- Track facilities expenditure across jurisdictions, identifying opportunities for cost reduction and value enhancement.
- Collaborate with finance teams for annual budgeting and forecasting for property-related expenditures.
- Champion the quality of the physical workplace, gathering employee feedback, and ensuring the offices support modern working practices.
- Ensure all offices have appropriate business continuity and disaster recovery arrangements in place.
- Build strong relationships with key stakeholders and provide reports on estate performance, project status, and risks.
Job Requirements:
- Significant experience in facilities management or corporate real estate within a multi-jurisdictional environment.
- Proven track record in leading office relocation, fit-out, or consolidation projects from inception to completion.
- Strong commercial and financial acumen, including budget ownership and lease negotiation.
- Excellent organisational and project management skills with the ability to manage multiple priorities effectively.
- Strong understanding of health and safety, fire safety, and building compliance requirements; relevant qualifications are desirable.
- Ability to work effectively across different cultures and jurisdictions, maintaining Group-wide consistency.
- Strong interpersonal and communication skills, able to engage with senior leadership and external partners.
- Hands-on and pragmatic, comfortable at both strategic and operational levels.
- Experience in supporting post-acquisition integration in a facilities context is advantageous.
- Familiarity with financial services or regulated environments is preferred.
- Willingness to adapt to flexible working hours and frequent international travel.
- Strong customer service orientation and commitment to high standards in service roles.
What You’ll Love:
This role offers the chance to play a key part in maintaining and enhancing the jurisdiction’s reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.
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