Customer Service Advisor

This position as a Customer Service Advisor is an exciting opportunity for a friendly, proactive, and customer-focused individual to join a dedicated team. This role involves being the first point of contact for customers, providing exceptional service and support across multiple channels, including phone, email, and in person. The successful candidate will be responsible for handling customer inquiries, resolving issues efficiently and professionally, while maintaining high levels of customer satisfaction. Accurate record-keeping of customer interactions within the CRM system is essential, as well as collaboration with various departments to ensure timely resolution of customer queries. This role may also involve providing detailed information about products and services. 

Job Duties:

• Handle customer inquiries via phone, email, and in person.
• Resolve issues efficiently and professionally, ensuring customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with other departments to ensure timely resolution of queries.
• Provide product and service information to customers.

Job Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Previous experience in customer service is desirable but not essential.
• Proficiency in basic computer applications.

What You’ll Love:

You will have the chance to thrive in an environment that fosters professional growth and development. The organisation prioritises comprehensive training and ongoing support, ensuring you have the tools and resources necessary to excel in your role. There are ample opportunities for career progression, allowing you to take your career to the next level while contributing to a collaborative team culture.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here