Customer Service Executive

The role of the Customer Service Executive involves providing vital support within the Local Banking Department to assist with client servicing. This position entails daily responsibilities such as aiding in the servicing of existing clients, addressing queries through effective communication, and executing follow-up calls. The successful candidate will play a crucial role in the new client onboarding process, including facilitating credit card applications. Timely execution of client instructions is essential, as well as assisting clients with online banking setup, activation, and related queries. Additionally, there will be opportunities to identify and promote the bank's products and services through cross-selling and up-selling. An active contribution towards achieving the bank's financial targets is expected, alongside providing assistance to team members during peak periods. Participation in projects and large-scale system tasks will arise occasionally, requiring flexibility and the completion of relevant training on time. Attendance at events to promote the bank's offerings is also a part of this role.

Job Duties:

• Assisting in the day-to-day servicing of existing clients
• Communicating with clients to resolve queries and carrying out call-backs
• Assisting with the new client onboarding process, including credit cards
• Executing client instructions in a timely manner
• Helping clients with online banking setup, activation, and queries
• Identifying opportunities to cross and up-sell the bank's products and services
• Actively contributing towards the bank's financial targets
• Providing assistance to other team members during busy periods
• Assisting with projects and large-scale system tasks as required
• Ensuring all relevant training is completed within deadlines
• Attending events to promote products and services
• Adhering to the bank's policies and procedures while understanding regulatory obligations

Job Requirements:

• Strong written and verbal communication skills
• Ability to work collaboratively within a team
• Keen interest in banking and learning about products/services
• Passion for delivering a great customer experience
• Strong problem-solving, organisation, and time management skills
• Attention to detail and a First-Time Right approach
• Experience in any banking role (desirable but not required)
• Strong IT skills and user awareness
• Pro-active approach to suggesting new ideas, innovations, and process changes

What You’ll Love:

This role offers the chance to play a key part in maintaining and enhancing the jurisdiction’s reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here