Credit Card Support

The role of Credit Card Support involves providing essential assistance to retail and corporate clients within the credit card team. This position focuses on reviewing applications and managing operational tasks efficiently. Responsibilities include aiding customers with digital onboarding processes, mobile app navigation, and ancillary services tailored for both retail and corporate clients. The individual will respond to inquiries via email and telephone and assist in resolving any issues related to credit card transactions. Furthermore, they will prepare credit card application packs for evaluation, conducting ID & V checks and examining high-risk factors. The daily administration tasks, including filing client files and correspondence, will be part of their duties. This position may also involve managing direct debits and repayments to cardholder accounts while addressing any disputed or fraud-related transactions. A comprehensive understanding of financial protocols and a keen analytical mindset will greatly benefit the role.

Job Duties:

• Assist customers with digital onboarding, the mobile app, and additional services for retail and corporate clients.
• Respond to customer inquiries, emails, and telephone calls.
• Resolve issues related to credit card transactions.
• Prepare credit card application packs for review, including ID & V checks and identifying high-risk factors.
• Complete daily administration tasks, including filing client files and correspondence.
• Assist in the set-up and management of direct debits and repayments to cardholder accounts.
• Address any disputed or fraud-related transactions.

Job Requirements:

• Strong analytical skills and a keen interest in developing credit card support expertise.
• Desire to build knowledge regarding financial crime and fraud risk.
• Excellent communication, presentation, and interpersonal skills.
• Previous customer experience is preferred but not essential.

What You’ll Love:

​​​​​​​This role offers the chance to play a key part in maintaining and enhancing the jurisdiction’s reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here.