Our client is seeking a Senior Business Solutions Analyst located in Jersey or Southampton to enhance business improvement and operational efficiency within their Corporate Services division. The primary purpose of this role is to analyse business requirements, identify technology-enabled solutions, and ensure the successful delivery and adoption of systems and processes that align with the group's strategic objectives. This position reports to the Group Business Solutions Senior Manager – Technology.
JOB DUTIES:
- Identify and assess solutions for both technical and business suitability, leading the implementation of suitable solutions.
- Provide support activities on the applications for the Corporate Services business.
- Undertake business analysis roles for initiatives, sourcing requirements from users to inform solutions and system configurations.
- Mentor less experienced members of the Technology department and provide assistance as required.
- Deliver workflow automation, system integrations, dashboard development, and reporting solutions to enhance business outcomes.
- Contribute to the Business Solutions strategy for the Corporate Services segment.
- Follow priorities set by management, ensuring alignment with the Group's Technology Strategy and project priorities.
- Implement maintenance, upgrades, and releases for Business Solution systems.
- Troubleshoot technical issues, respond to support requests, and analyse root causes to propose lasting solutions.
- Assist in developing data management routines such as imports, reconciliations, and report production.
- Demonstrate excellent customer service and act as an ambassador for the Technology department.
- Attend business meetings as required and adhere to all Technology Governance processes.
- Maintain business solution management documentation, including creating knowledge base articles and self-help guides.
- Establish, develop, and maintain effective relationships with assigned business contacts and third-party suppliers.
- Escalate issues to the Technology Management Team promptly and recommend potential solutions.
- Identify and recommend process improvements, efficiency gains, and cost savings for the Group.
- Produce high-quality work while demonstrating professionalism and integrity in all interactions.
- Be aware of cyber security risks and escalate any concerns, carrying out all tasks securely.
- Encourage staff awareness of cyber security risks and best practice guidelines.
- Ensure a security and privacy-first approach is taken to all work, aligning with the Group's policies.
JOB REQUIREMENTS:
- Proven experience in supporting a multi-jurisdictional Corporate Services business is essential.
- Advanced knowledge of Microsoft Excel and other Office applications is required.
- Working knowledge of Microsoft Power Automate and Power BI for workflow automation and dashboards is advantageous.
- Demonstrated ability to address business problems effectively through technology solutions.
- Experience in technology change management environments is needed.
- Strong SQL skills are essential.
- Familiarity with system integrations and knowledge of APIs is advantageous.
- Experience in managing complex workflow systems, preferably within the IntApp product family, is beneficial.
- Experience in data transformation and manipulation using TSQL is a plus.
- Relevant higher-level education or qualifications in IT or Project Management is advantageous.
- A proactive and professional attitude to all duties is required.
- Excellent customer service skills and a positive approach to interactions with others.
- Confident verbal and written communication skills are necessary.
- Ability to work collaboratively in a team environment while managing individual tasks efficiently.
- Strong problem-solving aptitude and effective time management skills.
- Highly motivated, willing to exceed expectations and work independently.
WHAT YOU’LL LOVE:
This role offers a dynamic work environment where your contributions directly impact business outcomes. You will have the opportunity to collaborate with various teams, mentor less experienced colleagues, and engage in continuous learning initiatives. The position comes with competitive salary packages and the chance to be part of a forward-thinking organisation committed to innovation and excellence in service delivery.
Could this be your next move? Submit your CV confidentially to our friendly and dedicated recruitment team by clicking here.
