Our client is seeking a Retail Sales Consultant on a temporary basis until 31 December 2026. This full-time position requires working 37.5 hours per week, typically scheduled between 9am and 5.30pm, Monday to Saturday, with one day off during the week. The main purpose of this role is to provide an efficient and professional sales and support service for customers interested in purchasing various products and services. In this role, you will be responsible for delivering exceptional customer service, engaging with customers to understand their needs, and ensuring they leave satisfied with their purchases. The consultant will also be expected to meet personal and corporate sales targets while maintaining a thorough understanding of the products offered.
JOB DUTIES:
- Arrive at work in time for a daily staff briefing before opening the shop.
- Present an efficient and professional sales service to all customers.
- Strive for customer excellence every time by greeting customers warmly.
- Provide honest and clear information to customers regarding products and services.
- Ensure that customer needs are met, and that they are satisfied with their service.
- Assist customers in making informed decisions about their purchases.
- Guarantee that customers leave with a complete, working service, or an understanding of when their requested service will begin.
- Demonstrate and sell mobile and residential products and services.
- Utilise computerised systems and applications relevant to the sales process after training.
- Offer ongoing support for all products and services available, using face-to-face, email, and telephone contact, while striving to resolve queries or complaints within one working day.
- Assist in training new members of the retail team if required.
- Participate in any necessary training sessions.
- Be responsive to customer requirements and aware of the company's commercial goals, especially in relation to the retail department.
- Work to meet both personal and group sales targets.
- Process all orders efficiently and adhere to targets set by the company.
- Safeguard the company from legal issues as determined by management.
- Be flexible to work selected Thursday nights and Sundays during the Christmas trading period from November 1st to December 31st.
- Understand and comply with the relevant licensing, regulatory rules, Data Protection Law, and Health and Safety responsibilities.
- Adhere to safety procedures and safe working policies set by the organisation.
- Engage in security awareness training on topics such as information security and compliance responsibilities.
- This position requires a satisfactory Basic Police Disclosure.
JOB REQUIREMENTS:
- A passion for putting the customer first is essential.
- Previous sales experience is required.
- An appreciation for the importance of customer service is crucial.
- Ability to handle difficult customers effectively.
- Enthusiasm for new technology is vital.
- Capability to produce accurate and high-quality work.
- Strong communication skills to engage effectively with customers and staff at all levels.
- Ability to promote the company's brand and image while maintaining high standards of customer care.
- Knowledge of Microsoft Office is highly desirable.
- Keyboard skills are preferred.
- An understanding of modern retail technology would be beneficial.
- An interest in mobile technology is advantageous.
- Personal attributes should include being self-motivated, with the ability to work independently or as part of a team.
- Excellent verbal communication skills and good personal presentation are essential.
WHAT YOU’LL LOVE:
This role offers you the opportunity to work in an engaging retail environment where customer satisfaction is key. You will be part of a team that values collaboration, reliability, and a passion for technology, while also focusing on community and sustainability. Training and professional development opportunities will be available to help you grow within the retail sector.
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