Our client is looking for a full-time Pensions Senior Administrator to join their team in Guernsey. This role is fundamental in administering a diverse range of pension and annuity arrangements for various clients, requiring excellent attention to detail and a developing knowledge of the field. You will be responsible for maintaining high-quality customer service standards, liaising with clients and professional intermediaries, and ensuring all transactions and statutory records are accurately processed and maintained. The successful candidate will receive ongoing on-the-job training and professional development support, making this an ideal opportunity for someone eager to advance their career in pensions.
JOB DUTIES:
- Manage your own portfolio of clients, ensuring high quality and timely service.
- Liaise promptly with professional intermediaries and clients while adhering to agreed service standards.
- Process client transactions accurately and in a timely manner.
- Keep statutory records up to date and accurately maintained at all times.
- Handle new business applications, death cases, and closures efficiently.
- Process internal and external payments and receipts meticulously.
- Ensure compliance with scheme rules, policies, procedures, and relevant legislation.
- Maintain records and prepare minutes, ensuring effective system management.
- Assist junior staff with queries and support the resolution of issues.
- Comply with compliance and risk procedures while liaising with internal teams as necessary.
- Engage in the collection of fees and actively follow up on any debtor positions.
- Review financial data relevant to the entity and appointed third parties regularly.
JOB REQUIREMENTS:
- Ideally educated to ‘A’ Level standard, or equivalent, with a minimum of 3 years’ relevant experience.
- Attainment of, or progression towards, a relevant professional certificate is preferred.
- Experience with multi-member schemes and EFURBS is preferable.
- Strong ability to multitask and respond quickly to client and intermediary requests.
- Excellent communication and numeracy skills with a keen attention to detail.
- A positive ‘can-do’ attitude is essential.
- Previous experience managing a client portfolio is required.
- Ability to work to deadlines with minimal supervision and be a good team player.
WHAT YOU’LL LOVE:
This role offers an engaging work environment where teamwork and collaboration are highly valued. You will receive full support for your professional studies and ongoing development opportunities, fostering an open culture where every voice is valued. Our client is committed to creating an atmosphere in which you can thrive and develop your skills while enjoying the challenges of the role.
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