Contract Senior Payments Administrator - 12-14 months

Our client is seeking a detail-oriented and proactive Senior Administrator, Payments to join their Operations team for a 14-month fixed-term contract. This role does not offer relocation or sponsorship, and applicants must be eligible to work in the Isle of Man. As a Senior Administrator, Payments, you will play a key role in ensuring the smooth and efficient processing of payments while delivering an outstanding service experience to clients and stakeholders. The position focuses on supporting daily payment operations, assisting with workflow management, providing technical guidance to colleagues, and maintaining high standards of operational excellence and risk management.

JOB DUTIES:

• Process and validate domestic and international payment transactions accurately and within agreed service levels.
• Manage inward and outward payment queues, helping to coordinate and prioritise team workloads.
• Support the investigation and resolution of payment-related queries and reconciliation issues.
• Deliver exceptional service to both internal and external stakeholders.
• Identify, investigate and escalate suspicious activity in line with anti-money laundering (AML) and know your customer (KYC) requirements.

JOB REQUIREMENTS:

• Secondary education (A-Levels or equivalent) is required.
• A minimum of three years' experience within a banking environment is essential.
• A strong understanding of payment operations and banking processes is necessary.
• Experience handling customer queries and resolving operational issues is required.
• Knowledge of risk management, AML and KYC requirements would be advantageous.

WHAT YOU’LL LOVE:

This role offers the chance to work alongside some of the sector’s most talented professionals while being part of a dynamic Operations team. You will have the opportunity to enhance your skills, deliver exceptional service, and be instrumental in maintaining high operational standards within payment processing.

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