Our client is seeking a Network Services Engineer to join their friendly team. The role involves operational delivery of enterprise network and security services, including LAN, WAN, WLAN, firewalls, and managed network products. This is a hands-on position requiring a high level of technical expertise, customer service, and collaboration with internal and external stakeholders. The role includes participation in a rotating on-call schedule to provide 24/7 technical support.
Job Duties:
- Manage network and security incidents, providing root cause analysis and escalating as required.
- Perform requests for changes to managed devices, ensuring adherence to change management procedures.
- Support operational delivery of managed and essential support services, including incident, problem, and change management.
- Monitor and maintain network support systems and tools, ensuring high service reliability.
- Develop and maintain operational documentation, processes, and knowledge articles.
- Implement and support wired and wireless networks, including Cisco, Cisco Meraki, Ubiquiti, and Fortinet hardware.
- Coordinate datacentre operations, including cabling, rack delivery, and maintaining tidiness.
- Act as a resource for technical projects, assisting in design, configuration, and deployment of new services.
- Review change advisory board documents and produce comprehensive project documentation.
- Ensure compliance with health and safety policies, regulatory requirements, and data protection laws.
Job Requirements:
- Cisco CCNA certification or the ability to obtain it within one year.
- Experience with IP routing and switching environments.
- Strong analytical, problem-solving, and organisational skills.
- Excellent verbal and written communication skills.
- Demonstrable experience with Cisco networking products, Fortinet firewalls, and Ubiquiti solutions.
- ITIL Foundation certification is highly desirable.
- Educated to at least A-level/BTEC Level 3 standard with good results.
- Flexibility to work remotely, on-site, and during irregular hours, including holidays and weekends.
What You’ll Love:
Our client fosters a culture that values teamwork, innovation, and professional development. They provide opportunities to advance technical skills through training and certifications. This role offers a dynamic environment where you can work on cutting-edge technologies while delivering exceptional service to clients.
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