Our client is seeking an IT Support Administrator to provide first-line technical support and excellent customer service. This role involves troubleshooting IT issues, managing support tickets, and ensuring smooth IT operations across the organisation. The ideal candidate will have strong problem-solving skills, a customer-focused approach, and a keen interest in technology.
Job Duties:
- Serve as the first point of contact for IT-related issues and requests.
- Log, track, and manage support tickets using the company’s service desk application.
- Diagnose and resolve technical issues, referring to documented guidance notes and troubleshooting techniques.
- Escalate unresolved issues to the appropriate IT team members.
- Communicate effectively with users to ensure a high level of satisfaction.
- Maintain accurate records of resolutions and feedback for continuous improvement.
- Manage IT assets, ensuring equipment is logged, tracked, and maintained.
- Support remote equipment lifecycle, including retrieval, patching, and redeployment.
- Assist with employee onboarding and offboarding in line with company procedures.
- Apply internal risk management procedures and adhere to company policies.
Job Requirements:
- Experience in IT administration or customer support is advantageous.
- Working towards or possessing COMPTIA+ 1101 and ITIL 4 Foundation is beneficial.
- Strong problem-solving skills and the ability to diagnose technical issues.
- Good understanding of computer systems, mobile devices, and IT infrastructure.
- Excellent communication skills with the ability to interact with staff at all levels.
- A proactive and customer-focused approach to IT support.
- Willingness to stay updated with relevant technologies and training requirements.
What You’ll Love:
This role offers the opportunity to develop technical skills in a supportive environment while providing essential IT support. A full benefits package will be communicated later in the process, ensuring a rewarding and well-supported career path.
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