Our client is seeking a full-time, permanent Senior IT Support Technician to join their IT team. Reporting to the Head of IT, this role will be central to delivering high-quality support across the business. You will take a hands-on approach in managing application and infrastructure support, collaborating with third-party providers and internal users to ensure systems run efficiently and securely. This is a proactive position that also includes mentoring, advising on new technologies, and occasionally deputising for the Head of IT.
Job Duties:
- Administer and monitor core business applications such as Plainsail, KYC360, SharePoint, and Microsoft Office products
- Act as a technical point of contact to resolve application issues promptly
- Manage system incidents and liaise with software suppliers for resolution
- Research, test, and implement new applications and system updates
- Deliver induction and ongoing application training for users
- Analyse error trends and take preventative measures to minimise downtime
- Foster and manage relationships with external IT service providers
- Monitor service performance, providing feedback and implementing improvements
- Oversee IT incident rectification and track resolution metrics
- Coordinate access and scheduling for IT service provider interventions
- Investigate IT failures and recommend improvements
- Raise service and repair requests as needed
- Deputise for the Head of IT when required
- Partner with the business to assess new technology solutions
- Keep abreast of IT trends and recommend cost-effective solutions
- Lead or contribute to IT projects as required
- Support cyber security monitoring activities
- Organise and prioritise workload to meet business expectations
- Ensure KPIs and targets are met and maintained
Job Requirements:
- Hold a relevant IT qualification
- A minimum of 5 years’ experience in IT, applications, or infrastructure support
- In-depth knowledge of operating systems, devices, software, and financial services applications
- Proven ability to translate user needs into technical solutions
- Experience of working on an IT helpdesk and delivering small-scale IT projects
- Ability to build strong relationships and communicate complex IT concepts clearly
- Strong customer focus and problem-solving skills
- Creative thinker with collaborative approach to problem-solving
- Capable of making recommendations around project scope, viability, and requirements
- Strong questioning, analytical, documentation, and presentation skills
What You’ll Love:
You will play a vital role in supporting a forward-thinking organisation that values independence, agility, and professionalism. With exposure to a broad range of technologies and business functions, you’ll be empowered to make a real impact. Our client offers a competitive benefits package and is committed to continuous development, ensuring that your expertise continues to grow in a supportive, collaborative environment.
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