Our client is seeking a Senior Manager to join their Family Office Services team on a permanent, full-time basis. Based in Jersey, this role involves leading a client administration team and taking responsibility for the delivery of first-class services to a portfolio of complex, high-net-worth clients. This senior position offers the opportunity to drive client relationships, mentor team members, and contribute to operational excellence.
Job Duties:
- Oversee the operational and financial performance of a client administration team
- Maintain high standards of client service in accordance with internal policies and procedures
- Act as a role model and support a strong team culture with a focus on development and retention
- Ensure ongoing compliance with corporate governance, regulatory requirements and internal controls
- Act as a senior technical expert and escalation point on complex matters
- Lead, manage, and develop team members to ensure engagement and continuous learning
- Identify and nurture talent while addressing performance issues constructively
- Allocate and manage team resourcing effectively, ensuring adequate coverage during absences
- Maintain high levels of communication with clients, intermediaries, and colleagues
- Act as an authorised signatory and manage complex client portfolios as needed
- Travel to meet clients and intermediaries when required
- Identify business opportunities and support new business development
- Deputise for the Client Director or Associate Director when necessary
- Monitor and manage financial performance of the client portfolio
Job Requirements:
- JFSC “Table 4” qualification
- Minimum 8 years’ relevant industry experience, with strong team leadership background
- Detailed understanding of Jersey’s finance industry, legislation, and regulatory requirements
- Strong knowledge of financial statements and corporate structures
- Proficient in Microsoft Office
- Commitment to personal CPD, maintaining at least 25 hours annually
- Excellent communication, presentation, and decision-making skills
- Strategic approach to business development with commercial awareness
- Proactive, disciplined, and able to build strong relationships with clients and colleagues
What You’ll Love:
Our client is an independent, privately owned firm offering a progressive and service-focused environment. They have built a reputation for excellence, innovation, and flexibility, earning industry recognition and awards. Team members benefit from a strong collaborative culture, support for professional growth, and a comprehensive benefits package including healthcare, life cover, additional wellbeing days, and opportunities to progress within a growing business.
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