Our client is looking for a Senior Manager in the Funds & Institutional department based in Jersey. This full-time position may involve occasional travel to client sites or other office locations within the organisation. The successful candidate will be responsible for leading a dedicated team, promoting a culture of exceptional client service and strong business development. This role requires a strategic thinker with robust technical knowledge in fund administration and the ability to manage a diverse portfolio of clients effectively. The Senior Manager will play a pivotal role in enhancing operational processes and driving the team's performance to meet commercial objectives. Opportunities for professional development and training are available to support career progression within the organisation.
Job Duties:
- Lead the team in delivering exceptional client service and business development.
- Manage a high-value Client Portfolio with the utmost professionalism.
- Oversee a Client Administration Team responsible for client administration.
- Ensure proper allocation of clients within the team and cover during absences.
- Adapt to changes and promote a positive team environment.
- Contribute to initiatives aimed at process improvement for operational excellence.
- Administer a diverse portfolio requiring senior-level technical expertise.
- Support junior staff, the Client Services Director, and senior management.
- Ensure all business KPIs for the Client Portfolio are managed effectively.
- Drive the team towards achieving commercial objectives and targets, including financial management.
- Lead meetings with other areas of the business regarding financial and operational initiatives.
- Oversee the administration of client entities, ensuring quality service and profitability.
- Provide technical support to Client Administration Teams on client structures.
- Develop strong relationships with intermediaries to generate new business.
- Conduct impact and risk assessments regarding regulatory changes.
- Ensure timely onboarding of new business and smooth processing.
- Foster a culture of risk management in operations and systems.
- Identify and address training needs within the team.
- Regularly review uncommercial fee arrangements and propose actionable solutions.
- Participate in the recruitment of talented individuals for the team.
- Conduct 'Everyday Conversations' to manage career aspirations and development needs.
Job Requirements:
- ICSA or ACCA qualified or possess a relevant professional qualification.
- Extensive understanding of laws related to a Fund Services Business.
- In-depth knowledge of the duties and responsibilities within the Fund Services sector.
- Minimum of 10 years of relevant industry experience.
- Strong attention to detail and analytical skills.
- Proficient in interpreting Fund and Company legal documents.
- Strong IT knowledge and proficiency with relevant applications.
- Ability to work collaboratively with peers.
- High level of self-awareness and focus on self-development.
- Resilient with the ability to work effectively under pressure and tight deadlines.
- Strong communication and relationship-building skills.
- A competent understanding of taxation as it relates to Fund structures.
What You’ll Love:
This role offers the chance to play a key part in maintaining and enhancing the jurisdiction’s reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.
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