Our client, an independent trust company located in Guernsey, provides tailored fiduciary services to an international clientele. The Trust Administrator will take responsibility for managing a designated portfolio of trusts and corporate structures, ensuring that all tasks and procedures are completed in line with the established guidelines and controls set by the directors and managers. This role incorporates the administration of routine client services and involves training and developing junior team members as necessary. Reporting directly to the Trust Manager or Assistant Manager, the successful candidate will be integral to delivering exceptional client service and maintaining effective communication within the team. Candidates will have the opportunity to play a key role in enhancing client relationships while managing their own time and efforts towards achieving departmental goals.
Job Duties:
- Undertake all routine administration for clients or as instructed by the Manager.
- Accurately effect client banking instructions.
- Maintain awareness of client onboarding procedures and associated risks.
- Familiarise with the existing allocated client portfolio.
- Ensure quality day-to-day service for the client portfolio.
- Understand trust and corporate regulatory requirements.
- Communicate effectively and concisely with other team members.
- Maintain a courteous and professional manner with both external and internal clients/colleagues.
- Collaborate proactively with internal teams to ensure timely delivery of client data.
- Resolve queries and provide effective solutions.
- Adhere to our client’s internal practices and procedures diligently.
- Maintain focus on chargeable time and manage own time effectively.
- Be responsible and effective in cash collection and managing debtors.
- Construct accurate written communications, including letters, emails, and minutes.
- Take charge of self-development and motivation of junior staff members.
- Work on agreed training requirements and performance goals for ongoing development.
- Consult and escalate any issues to senior team members to alleviate problems or risks.
Job Requirements:
- A minimum of 2 years relevant experience in the trust sector.
- Commenced studying for a relevant qualification such as STEP or ICSA.
- A commitment to a long-term career in trust and corporate administration.
- Accurate written and effective verbal communication skills.
- Intermediate proficiency in MS Word, Excel, and Outlook.
- A demonstrated commitment to consistently delivering quality client service.
- Good team skills with flexibility to adapt to changing business needs.
- Detail-oriented with a strong analytical mindset.
- Capable of working in a deadline-driven environment while maintaining high accuracy.
- Ability to take responsibility and execute tasks independently.
- A willingness to learn new skills and adapt to the evolving industry landscape.
- Strong prioritisation skills to focus on urgent and important tasks.
- Proven academic track record and effective workload planning capabilities.
What You’ll Love:
This role offers an exceptional opportunity for individuals seeking to enhance their expertise in trust and corporate administration within a reputable and supportive organisation. Our client prides itself on its commitment to professional development, fostering an environment that encourages continuous growth while providing exceptional client service. You will join a dedicated team that values quality and reliability in fiduciary services, making it an ideal platform for advancing your career and taking on rewarding challenges.
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