This role presents an exciting opportunity to become a key player in the Technology & Transformation team within Business Enablement. The successful candidate will report directly to the CIO and will be responsible for leading and coordinating technology risk and quality management activities. The position entails ensuring that the System of Quality Management (SoQM) is documented and operated according to the Quality Management for Service Excellence (QMSE) framework. This position offers a full-time contract of 37.5 hours per week. Responsibilities include fulfilling Quality Management Review (QMR) duties in relation to Objective 11, driving compliance with Network Standards and the Information Security Policy (ISP) aligned to ISO 27001, and managing internal audit readiness and remediation. The ideal candidate will have robust experience in technology risk, quality management, and stakeholder engagement, with an ability to convert policy and standards into practical controls.
Job Duties:
- Lead and coordinate QMSE and SoQM oversight while maintaining and improving documentation.
- Ensure annual application control reviews are conducted by all Business Application Owners.
- Manage control design, operation, monitoring, and remediation within Technology & Transformation.
- Plan, schedule, and execute periodic QMRs for Technology & Transformation.
- Test and evaluate the design and effectiveness of the SoQM in relation to Objective 11.
- Generate QMR materials, report findings, and track remediation actions to closure.
- Interpret Network Standards for compliance and perform gap assessments.
- Align processes with the Information Security Policy (ISP) and ISO 27001 practices.
- Coordinate risk assessments and lead awareness initiatives.
- Liaise with internal audits and manage readiness, evidence collection, and stakeholder interactions.
- Maintain registers for risks, issues, and actions related to QMSE/QMR, Network Standards, and ISP.
- Prepare concise reports for governance forums regarding QMR outcomes and compliance status.
- Capture lessons learned from audits to improve controls and compliance practices.
Job Requirements:
- Bachelor’s degree in a relevant field (e.g., business or technology) or equivalent practical experience.
- Proven experience in technology risk, quality management, or internal audit within a technology context.
- Familiarity with ISO 27001-aligned practices and enterprise Information Security Policies (ISP).
- Hands-on experience with planning, executing reviews/testing, and tracking remediation.
- Excellent communication and stakeholder engagement skills, with strong analytical and problem-solving abilities.
- Capability to translate standards and policies into effective controls.
- Experience in Risk Assurance Specialist (RAS) is desirable.
- Understanding of network standards environments and familiarity with QMSE/QMR is an advantage.
What You’ll Love:
This role offers the chance to make a significant impact on technology governance and operational excellence. You will work in a collaborative environment that values professional growth and offers ample opportunities for training and career development in a technology-driven landscape. Embracing innovative approaches will enable you to drive meaningful change and enhance the strategic capabilities of the organisation in a continually evolving sector. Your contributions will be essential in maintaining high standards and ensuring that the firm is aligned with best practices in technology governance.
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