This Senior Trust Manager role requires a minimum of ten years’ relevant experience within the trust industry and ideally a professional qualification such as STEP or CGI/ICSA. The position represents a senior leadership opportunity that involves overseeing a team, managing complex portfolios, developing client relationships, and enhancing operational efficiency, accuracy, and profitability. The successful candidate will demonstrate significant management experience, possess strong commercial awareness, and have a proven track record in delivering outstanding client service. This position reports to the Director/Head of Administration and entails daily management responsibilities alongside strategic oversight. Furthermore, it includes maintaining compliance with internal and regulatory requirements and requires adeptness in client relationship management.
Job Duties:
- Oversee a team of administrators in all aspects of trust and company administration and manage the day-to-day operations of the team and its systems.
- Serve as a filter/solution provider between administrators and the client service director, progressing towards becoming the primary relationship contact for an allocated portfolio of clients.
- Enhance team profitability through effective analysis and reporting.
- Improve team accuracy and reduce error rates.
- Identify and implement measures required to meet targets established by Directors.
- Participate in internal committee meetings as necessary.
- Assist the Trust Director/Head of Administration in meeting the team's billable and other targets while ensuring compliance with all internal and regulatory requirements.
- Manage, train, and delegate tasks to team members while supporting their professional development.
- Resolve complex operational issues referred by team members and the management team with appropriate support from Directors.
Job Requirements:
- A relevant professional qualification, such as STEP or ICSA.
- A minimum of ten years’ experience in the trust industry.
- Demonstrated knowledge of trust and company administration, including financial transaction recording and understanding of regulatory requirements.
- Proven track record of excellence in client service.
- Successful experience in engaging with clients.
- Ability to meet billing and cash collection targets along with deadlines.
- Experience in team oversight, meeting key risk indicators.
- Strong communication, interpersonal, influencing, and negotiation skills.
- Ability to drive task execution while managing others effectively.
- Capability to foster collaboration and teamwork.
- Previous management experience is essential.
What You’ll Love:
This role offers the chance to play a key part in maintaining and enhancing the jurisdiction’s reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and provides ample opportunities for training and career development.
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