Our client is seeking a Business Support Administrator to facilitate the efficient day-to-day operations of their Guernsey office. This is a full-time position focused on delivering exceptional administrative and client service support across the organisation, fostering a professional environment conducive to productivity. You will be responsible for managing office administration and facilities, ensuring compliance with regulatory tasks, and supporting the Client Services team by processing client requests accurately and promptly. In this role, your main focus will be on maintaining an organised and compliant workspace, managing physical and electronic records, and facilitating communication with clients and service providers to promote a positive client experience. You will work under the guidance of senior management, contributing to the overall effectiveness of the department.
JOB DUTIES:
- Manage reception activities, welcoming visitors, and preparing meeting rooms.
- Maintain the smooth operation of the office, including ordering supplies, coordinating maintenance, and overseeing mail and courier services.
- Support workplace health and safety initiatives, maintaining first aid supplies and emergency procedures.
- Handle confidential information securely and provide administrative support to the wider business as needed.
- Receive, organise, scan, file, retrieve, and maintain client, statutory, and business records in both physical and electronic formats.
- Ensure records are accurate, complete, and maintained in accordance with regulatory requirements and internal procedures.
- Manage document tracking, archiving, secure storage, and disposal processes.
- Maintain accurate data across relevant systems and support data quality initiatives and process improvements.
- Deliver high-quality client service through professional, timely communication with clients, financial advisers, and other stakeholders.
- Process client instructions, requests, payments, and case activities accurately, adhering to established procedures and service standards.
JOB REQUIREMENTS:
- Previous administrative, customer service, or office-based experience within financial services would be advantageous.
- Awareness of confidentiality, data protection, and the appropriate handling of sensitive information.
- Good IT skills, including proficiency in Microsoft Office; experience with electronic document management systems is beneficial.
- Strong organisational and time management skills, with the ability to manage multiple tasks and priorities effectively.
- Excellent attention to detail, ensuring accuracy and methodological work.
- Strong communication and interpersonal skills, capable of building positive relationships with clients and colleagues.
- A customer-focused approach and commitment to high service standards.
- Ability to work both independently and as part of a team.
- Demonstrates initiative, a willingness to learn, and a proactive approach to problem-solving.
- Ability to remain organised and effective under pressure while managing competing demands.
- Maintains high standards of professionalism, integrity, and confidentiality in all tasks.
- A positive, flexible, and adaptable attitude towards changing business and team needs.
- Presents a professional and courteous manner, acting as a positive ambassador for the business.
- Training will be provided on internal systems, processes, and regulatory requirements.
- GCSEs (or equivalent) in English and Mathematics, or comparable literacy and numeracy standards are required.
WHAT YOU’LL LOVE:
This role offers a unique opportunity to contribute to a supportive and collaborative work environment while impacting the client experience positively. You will be part of a team that values professionalism, integrity, and adaptability, with ongoing training provided to enhance your skills and knowledge.
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